Senior Help Desk Associate Job Listing at Prudential in Newark, NJ (Job ID TRA0001P)
Responds to the more complex problems escalated by the help desk staff pertaining to all application hardware and software products supported by the data processing area. Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems. Alerts clients and team members when a major problem is suspected. Performs recovery testing to confirm availability of systems where outages have occurred. Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction. Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems. Evaluates effectiveness of new utilities and tools. Performs related duties as assigned or requested
This position requires a 4-year college degree with 4-5 years desktkop support experience. It requires PC Technical knowledge with regard to workstation parts and equipment in addition to Windows 7 and XP Operating Systems.
Good verbal and written communication skills are required
Drive for results a must.
Ability to work overtime as the project load necessitates. This includes occasional late night, and weekend work (both Saturday and Sunday).
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