Help Desk Technician (Tech IV) Job Listing at RadioShack in Fort Worth, TX (Job ID radioshack-290010139735)

Retail

Business Unit:
RadioShack
Title:
Help Desk Technician (Tech IV)
Location:
Corporate Office
City:
Fort Worth
Metro Area:
Dallas/Fort Worth
State:
TX
Postal Code:
76102
Functional Area:
Corporate
Requisition Number:
257449
First Open Date:
03/11/2013
Description:
We have an immediate opportunity at our corporate office in downtown Fort Worth, TX for a Help Desk Technician (Tech IV) position which involves troubleshooting and resolving support incidents involving hardware, software, networking and procedural questions at our stores.

Responsibilities/Duties:

- Provide remote computer and hardware setup and replacement
- Perform remote configurations and equipment setup
- Log incoming calls from shops into Remedy
- Request replacement and new equipment
- Assist other RSTS departments as needed
- Assist stores with hardware installation and procedures on project rollouts
- Other duties as needed

Requirements:

- High School diploma or equivalent
- Tech Support or Help Desk experience
- Computer software and hardware knowledge
- Troubleshooting and problem solving skills
- AIX, UNIX, Windows XP, MS Office applications and SQL knowledge
- Networking or LAN/WAN experience
- Remote Access experience
- Remedy or Trouble Ticketing system experience
- Technical Call Center experience
- Point of Sale (POS) experience preferred
- Retail industry knowledge or experience
- Excellent verbal and written communication skills
- Excellent customer service and phone skills
- Able to work a rotating schedule – nights and weekends required
- Able to pass a background check

We are an equal opportunity employer dedicated to diversity in the workplace
Job Categories:
Retail
Industries:
Retail
Branding Skins:
RadioShack
Job Functions / Duties / Responsibilities:
We have an immediate opportunity at our corporate office in downtown Fort Worth, TX for a Help Desk Technician (Tech IV) position which involves troubleshooting and resolving support incidents involving hardware, software, networking and procedural questions at our stores.

Responsibilities/Duties:

- Provide remote computer and hardware setup and replacement
- Perform remote configurations and equipment setup
- Log incoming calls from shops into Remedy
- Request replacement and new equipment
- Assist other RSTS departments as needed
- Assist stores with hardware installation and procedures on project rollouts
- Other duties as needed
Education / Skills / Experience Required:
Requirements:

- High School diploma or equivalent
- Tech Support or Help Desk experience
- Computer software and hardware knowledge
- Troubleshooting and problem solving skills
- AIX, UNIX, Windows XP, MS Office applications and SQL knowledge
- Networking or LAN/WAN experience
- Remote Access experience
- Remedy or Trouble Ticketing system experience
- Technical Call Center experience
- Point of Sale (POS) experience preferred
- Retail industry knowledge or experience
- Excellent verbal and written communication skills
- Excellent customer service and phone skills
- Able to work a rotating schedule – nights and weekends required
- Able to pass a background check

We are an equal opportunity employer dedicated to diversity in the workplace
Company Information:
RadioShack (NYSE: RSH) is a leading national retailer of innovative mobile technology products and services, as well as products related to personal and home technology and power supply needs. RadioShack® offers consumers a targeted assortment of wireless phones and other electronic products and services from leading national brands, exclusive private brands and major wireless carriers, all within a comfortable and convenient shopping environment. For more information on RadioShack Corporation, please visitwww.radioshackcorporation.com; to purchase items online, please visitwww.radioshack.com. RadioShack® is a registered trademark licensed by RadioShack Corporation.

The Complete PackageIncredible work environment, highly qualified employees and competitive compensation are only part of what makes working for RadioShack so desirable. We also have some great benefits for team members, including:

Upon Hire:
* Paid Time Off
* Merchandise and Wireless Discounts
* Credit Union
* Career Progression
* Continued Learning and Development
* Educational Discounts
* 401(k) Plan with company match available
*
* Everyone may make rollovers into the plan immediately
* Full Time employees may begin contributions immediately
* Part Time employees may begin contributions after 1 year of employmentThe 1st of month, coinciding or following 2 months of non-temporary employment:

* Medical, Dental and Vision Plans
* Flexible Spending Accounts
* Life/AD&D Insurance
* Short and Long Term DisabilityPlus MORE!

In addition, RadioShack employees are rewarded for their service with awards and recognition throughout the year.

An equal opportunity employer dedicated to diversity in the workplace