Customer Service Job Listing at Retrax Holdings, LLC in Grand Forks, ND (Job ID CS001)

Retrax Holdings, LLC

Retrax Holdings, LLC

Location: Grand Forks, ND
Application deadline: May 31, 2014
Type: Full-time
Career Level: Hourly
Salary Range: $31,200 - $35,360
Number of Jobs: 2
Relocation Available: No
Show all jobs for Retrax Holdings, LLC
Manufacturing, Automotive
Essential Functions: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.)
• Sales
- Communicate features and benefits of the Retrax covers on a business to business and business to customer level
- Maintain positive customer relations with a large dealer network
- Associate correct application part number(s) with a specific pickup in a timely manner
- Attract potential customers by professionally answering product and service questions
- Open customer accounts by recording account information
- Take and enter orders accurately
- Maintain customer records by updating account information
- Communicate positively and professionally when communicating with customers and businesses
• Tech
- Quickly identify customers problems over the phone, by email and in person
- Relay solutions to customers problems in an easily interpreted, timely manner
- Clearly describe how to repair or to solve a customer’s issue
- Close out one tech call and move to the next tech call with a positive, friendly attitude
- Ensure the customer has explained their situation completely and then act accordingly to resolve the situation
- Communicate effectively and work as a team player with the Customer Service Department
- Successfully work with various company departments to find solutions
- Resolve product or service problems by clarifying the customer's situation; determine the cause of the problem; select and explain the best solution to solve the situation; expedite the correction or adjustment; follow up to ensure complete resolution
- Recommend potential upgrades or services to management by collecting customer information and analyzing customer needs
• Contribute to customer service team goals and efforts
• Utilize Lean manufacturing tools to increase efficiencies and/or decrease inefficiencies
• Ensure 5S is maintained on a daily basis
• Address and correct any unsafe conditions or actions
• Perform other related or non-related duties as assigned

Skills / Qualifications:
• Accountability: Ability to accept responsibility and account for his/her actions
• Accuracy: Ability to perform work accurately and thoroughly
• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others
• Communication: Ability to communicate effectively with others both orally and in writing
• Customer Oriented: Ability to take care of the customers’ needs while following company procedures
• Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace
• Interpersonal: Ability to get along well with a variety of personalities and individuals
• Judgment: Ability to formulate a sound decision using the available information
• Organized: Possessing the trait of being organized or following a systematic method of performing a task
• Patience: Ability to act calmly under stress and strain, and of not being hasty or impetuous
• Problem Solving: Ability to find a solution for or to deal proactively with work-related problems
• Self-Confident: The trait of being comfortable in making decisions for oneself
Physical Requirements:
• Occasional lifting of 50 pounds or less, occasional lifting of 51 pounds or more
• Sitting frequently throughout the duration of shift, daily

Knowledge / Experience:
• High school diploma or equivalent
• Knowledge of manufacturing processes and ability to interface with manufacturing floor employees
• Two or more years of customer service experience preferred

Apply on Company Website