IT Support Analyst Job Listing at Robert Half Technology in Florham Park, NJ

Staffing/Employment

This is a hands on position that requires a close working relationship with the North American Regional Offices support team and liaising with other areas of IT on a global scale. High quality efficient service to users is expected in a timely fashion.
Key responsibilities:
Providing on site telephone, e-mail, and desk side support to internal and external clients
Configuration, installation, and troubleshooting of Firm hardware and software
Monitor and prioritize the calls/tickets logged

Main Responsibilities
Provide advice and guidance to clients with regard to troubleshooting, operation of PC's, servers, hardware,and software
Diagnosing technical issues by asking relevant questions and making use of the tools available
Build, configure, image, and install desktop hardware, software, and ancillary equipment
Administration of mobile devices supported by the Firm
Perform physical moves of equipment to facilitate business growth
Ensuring that all support requests are dealt with promptly and effectively to the clients' satisfaction
Help to identify user training opportunities
Liaise with other support services (Office Services/HR/Training) to resolve issues
Acting as a representative for the business and maintaining a detail oriented standard

Technical Specification
Essential
Good working knowledge of Windows XP, Microsoft Office products (especially MS Office 2003, Word, Excel, & Outlook)
Competent hardware skills (e.g. able upgrade RAM, replace a hard disk etc)
Understanding of TCP/IP and basic network connectivity
Understanding of the Command Prompt and System Registry
Basic printer maintenance ability (able to diagnose faults that require service)
Understanding of Blackberry mobile devices and administration
Understanding of Active Directory
Desirable
Experience within a Professional Services / Legal environment
Experience of call/ticket-logging systems (particularly SupportWorks)
Understanding of Document Management Systems, ideally FileSite
Understanding of Citrix and remote working
Experience with Video Conferencing technology and VoIP
Experience with photocopiers and fax machines
Basic knowledge of iPhone/iPad/iMac/Android devices
Awareness of imaging technologies, e.g. Altiris
Awareness of remote control software (e.g. Dameware/LogMeIn Rescue)
For immediate consideration please email your resume to bill.mcgrath@rht.com