Senior Manager of WiFi Operations Job Listing at Robert Half Technology in Las Vegas, NV

Staffing/Employment

GENERAL POSITION DESCRIPTION:

The Sr. Manager/Manager of Wi-Fi Network Operations will be responsible for multiple operational aspects of our Wi-Fi networks at major hotel/casino properties in the Las Vegas market and/or other newly launched Wi-Fi markets. Working under the direction of the Wi-Fi Network Operations Director, high level responsibilities include, but are not limited to the following:
General Client Issue Management & Resolution
Data Management & Controls
Wi-Fi Process Controls Definition, Reporting & Enforcement
Asset Management/Network Software Update Tracking & Controls
Lawful Intercept Request Management
PCI Compliance Audit Management
Third Party Website Blacklist Management
Accounts Receivable & Payable Coordination

Given the diverse nature of the critical responsibilities listed above, the successful candidate will require the ability perform multiple aspects of their job simultaneously and be adaptable to change in a highly and performance based/measured business environment.

SPECIFIC DUTIES AND RESPONSIBILITIES:

The following is a list of sample duties and responsibilities for each of the key job functions required for the Sr. Manager/Manager of Wi-Fi Network Operations.

General Client Issue Management & Resolution

Interface with multiple client functional areas, including Convention Sales & Services, Property Engineering, Business Process Teams, IT, Marketing/Advertising and others
Track & report progress across a variety of issues touching each functional area to whom we provide services, referencing specific Service Level Agreements (SLAs) when required

Data Management & Controls

Ensure system data is being collected and aggregated correctly from multiple sources
Ensure certain inventory elements are managed effectively so as to avoid double booking
Periodically coordinate updates to portal page templates for individual conventions or client related portal pages

Wi-Fi Process Controls Definition, Reporting & Enforcement

Working with Client Convention IT support teams, ensure clients access to our Network for new SSID creation, user policy set up, etc., follows protocols that do not jeopardize overall network stability
Support creation of process documentation and controls policy with various client teams to define consistent procedures for all client network access
Approve network access by client(s) to support special requests/network configurations
Ensure client(s) returns network to appropriate configuration after customized services are rendered
Track and reconcile comps given for service

Asset Management/Network Software Update Tracking & Controls

Ensure asset management policy is followed for new, upgraded and replacement equipment on an ongoing basis, with specific attention to extended warranty tracking for significant network architecture
Issue periodic reports summarizing status of all network equipment
Track network spare equipment, ensuring all spare equipment is warm (pre-configured) according to the latest network equipment configuration standards and manufactures issued software patches and upgrades
Plan for and coordinate any network downtime for standard and emergency network maintenance windows and/or software upgrades
Ensure trouble tickets for equipment replacement/maintenance are closed timely and per contractual SLAs

Lawful Intercept Request Management

When requested by a legal authority and our management, produce and distribute tracked network end user data, associated with the particular investigation at hand
Create ad hoc reports, data analysis and data downloads from various owned or outsourced databases to comply with specific legal authority request