Assistant Store Manager Job Listing at Safelite AutoGlass in DFW, TX

Consumer Services

Requisition Number 12-0222
Post Date 1/4/2013
Title Assistant Store Manager
Job Type Full Time
City DFW
State TX
Description
Safelite AutoGlass, a member of the Belron US family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services.  As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States.  Take a look - we think you'll like what you see!

Safelite AutoGlassis looking for an Assistant Store Manager to join our team!  This position manages retail store operations, assigned associates, cash management, inventory control, loss prevention, safety, and store appearance.

Responsibilities

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Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner
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Ensures check-in/check-out procedures are met and technicians do call-aheads
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Maintains all aspects of inventory
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Implements/enforces company policies/procedures in absence of the Store Manager
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Motivates and directs activities of associates, ensuring the highest possible productivity and world class customer service
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Manages work order assignments and routing of mobile jobs
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Ensures key associates are appropriately cross-trained in day-to-day operations
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Trains Technicians, Mobile Pro's, and Repair Medics on installation techniques and procedures, as well as the Glass Technology System
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Monitors productivity to ensure time and quality standards are met
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Ensures compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies
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Ensures all work orders are properly accounted for and converted to invoices
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Ensures the shop and equipment is maintained and clean
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Trains associates on proper vehicle and equipment maintenance and required record keeping
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Provides world class customer service by respond quickly to client complaints/warranty issues
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Invoices work orders, enter parts into the system, and orders supplies
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Processes casualty losses/repair damages
Requirements
Requirements

* High school diploma or equivalent required; bachelor's degree in related field preferred.
* Three to five years directly related experience, with at least one year in a supervisory position preferred.
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Knowledge of installation and repair techniques, auto glass industry, and retail sales practices and procedures
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Knowledge of basic human resource management practices, basic management practices and processes, inventory practices and procedures, dispatching practices, applicable state and federal laws and regulations, and Belron US policies and procedures.
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Ability to carry out responsibilities while upholding Belron US values and ethics, make effective decisions and judgments, foster a cooperative work environment, and work independently demonstrating initiative
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Ability to coordinate multiple activities and tasks, develop and maintain effective and professional working relationships, analyze situations and determine appropriate responses and solutions, andapply management principles
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Ability to perform manual labor, such as lifting and moving glass, maintain confidentiality, maintain accurate and complete records, train others on processes and procedures, and operate a personal computer and job related software
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Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
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 Skill in verbal and written communications, training and development, and effective listening
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Skill in operating general office equipment, planning scheduling and organizing work, and performing basic mathematical calculations
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Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.