Technician Manager Job Listing at Safelite AutoGlass in Pembroke Park, FL

Consumer Services

Requisition Number 12-1425
Post Date 5/21/2013
Title Technician Manager
Job Type Full Time
City Pembroke Park
State FL
Description
Safelite AutoGlass,a member of the Safelite Group family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services.  As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States.  Take a look - we think you'll like what you see!

Safelite AutoGlassis looking for a Technician Manager to join our team!  This position is responsible for the management and supervision of all technicians. including installation, repair, and Mobile Pro technicians.

Responsibilities

* Oversees the hiring process of technicians
* Staffs, trains, motivates and develops all assigned technicians
* Performs the scheduling and planning of all activities for assigned technicians
* Partners with assigned Area Sales Manager to develop business
* Communicates with CSR's to handle significant issues, and to coordinate effective and consistent communications between technicians and CSR's
* Ensures all work orders and remittances are properly handled and accounted
* Ensures paperwork complies with operating practices
* Oversees the care and maintenance of all company assets used by technicians and remote distribution points
Requirements
Qualifications

* 3-5 years of auto glass experience required and experience in training and employee development, hiring, and management required
* Knowledge of auto glass installation techniques, customer service, MRM, and geographical areas and landmarks
* Knowledge of auto glass or related industry, legal and financial implications of operational decisions, and general business practices
* Ability to lead people and achieve results through others, organize and manage multiple projects, and assemble and lead high performance teams
* Ability to maintain confidentiality and carry out responsibilities while upholding Safelite Group values and ethics
* Ability to make administrative and procedural decisions and judgements, travel extensively, work non-standard work week, and foster a cooperative work environment
* Skill in implementing strategic plans, verbal and written communications, presenting information to groups of people, and effective listening
* Skill in preparing financial, operational, and written reports, operating a personal computer and job related software
* Skill in maintaining good public relations, providing world class customer service, following best practices, and negotiation and persuading others
* Skill in forward and progressive thinking over a short and long term period, problem analysis and resolution both at a strategic and functional level, process improvement, and training and development