Technician Support Associate Job Listing at Safelite AutoGlass in Sacramento, CA

Consumer Services

Requisition Number 12-1182
Post Date 8/16/2012
Title Technician Support Associate
Job Type Seasonal
City Sacramento
State CA
Description
Safelite AutoGlass, a member of the Belron US family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services.  As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal becoming the natural choice for vehicle glass repair and replacement services in the United States.  Take a look – we think you’ll like what you see!

Safelite AutoGlassis looking for a Technician Support Associate to join our team.  This position supports the retail operation in reducing unproductive Tech payroll, by eliminating Techs from returning to the warehouse to pick up wrong parts add-on, etc., ultimately supporting the market's ability to provide Customer Delight.

Responsibilities:

* Provide additional resources to the market without effecting productivity measurements
* Deliver hot shots (glass) and add-ons to Technicians that are at the outer limits of the route area
* Pick up vendor will-calls, along with returns to all Vendors
* Assist with two man sets as needed to install larger windshields
* Support Auction Techs by working at Auction site to gather cars and prepare work orders to expedite process
* Be available to serve as a back up to complete repair work if needed
* Be responsible for general housekeeping and miscellaneous tasks at their store location
Requirements
* Knowledge of auto glass repair techniques
* Knowledge of customer service
* Knowledge of geographical areas and landmarks
* Knowledge of safe driving practices and basic Belron US policies and procedures
* Ability to lift and carry large, heavy (up to 75 lbs) objects
* Ability to operate various hand and power tools and equipment; and safely operate a motor vehicle
* Ability to operate a personal computer, job related software at a basic level, and a handheld Blackberry or similar device
* Ability to work in a fast-paced enviornment
* Skilled in providing World Class service and effective listening
* Skilled in planning and organizing work
* Skilled in performing basic mathematical calculations, handling cash, and performing detailed work