Customer Service Job Listing at Salmat in Auckland, Auckland (Job ID 652842)

Customer Service, Government

WHO WE ARE: Salmat Customer Contact Solutions are leading the industry in the provision of customer communication solutions. People are the focus of every Salmat Solution, so finding, developing and keeping the right people is fundamental to the Salmat vision.
WHY WE NEED YOU: We are currently seeking professional Contact Centre Service Agents for a fixed term project based on our client’s site in Penrose. The team will be involved in representing a government department and providing exceptional customer service to their consumers and be working in a friendly professional manner where accuracy and attention is vital.

Your role is to achieve the necessary outcomes on behalf of this agency, all the while maintaining a superior level of service so the customers feel valued and positive about the experience.
Naturally you will have sound communication skills, positive outlook, be tenacious, resilient and have good judgement to decide on your approach. Awareness of financial matters and numerical literacy will be a definite asset.

You will be required to work between the operational hours of Monday to Friday, 8am – 8pm and occasional additional hours.
Full-time paid training is starting Monday 8th April 2013 with Salmat Induction and will continue for a further seven days with client training. Availability to complete this is essential to be successful.
To be successful in this role, you will have:
• Proven contact centre experience
• Professional communication skills
• Experience with KPIs and targets
• Enthusiasm and resilience