ASM, Softlines 1187 Mesquite, TX Job Listing at Sears Logistics Services, Inc. in mesquite, Texas (Job ID 124786BR)
The Assistant Store Manager, Softlines is responsible for managing merchandise and customer assistant activities and consultative selling across the Softlines departments. This includes sales, miscellaneous account revenue, expense management, and achievement of profitability goals. The Assistant Store Manager, Softlines has responsibility for replenishment and sales floor readiness of all Softlines departments. The Assistant Store Manager, Softlines is also accountable for customer satisfaction and associate morale and productivity. The Assistant Store Manager, Softlines directly manages a small team of lead hourly associates, who in turn supervise front-line hourly associates. Softlines departments will have a mix of merchandise and customer assistant and consultative selling. • Proactively lead the Softlines departments to ensure achievement of business goals in revenue, expenses, profitability, customer satisfaction, inventory shrinkage, and associate morale. • Select, coach, and develop strong and effective lead associates in the Softlines departments. These include both merchandise and customer assist and consultative selling. Develop a diverse, high performing team. Take action as needed to ensure that all associates fully contribute to the store efforts. • Actively manage the customer experience within the Softlines departments. • Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale. This includes adherence to operational and selling processes (e.g., Monthly Action Plans, Tear Sheets, Basic Replenishment, Credit May I program). • Ensure consistency of merchandising execution and operational processes within the store. Ensure that Sears National Presentation Standards are maintained at highest possible level. • Fully optimize Credit (e.g., share, AccountCare, new accounts) and other Miscellaneous Income opportunities (e.g., service contracts, Gift Card) and ensure performance standards are met within the department. • Plan for upcoming sales. • Manage floor recovery. • Handle and resolve escalated customer issues. • Understand and communicate, to Store and District staff, competitive activities/trends in market, and unique local market issues. • Ensure that the store operates in full compliance with applicable laws, regulations, and company policies.
1. Bachelor’s degree or equivalent experience. 2. Minimum of two (2) years experience in retail or equivalent industry experience required. 3. Prior management training required. 4. Knowledge of store merchandising, operations, and retail management practices and procedures. 5. Strong leadership and organizational skills. 6. Availability to work during critical retail time frames including Fridays, Saturdays, Sundays holidays, or other event-related times. 7. Ability to analyze information, identify root causes and develop/implement approved solutions. 8. Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers. 9. Experience selecting, assessing, coaching and developing associates, preferably in a retail environment. 10. Experience leading groups across multiple departments preferred. 11. Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results. 12. Microsoft Office computer skills including Word, Excel and Outlook.
As a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within the Sears organization. You'll also get some of the best benefits in the industry: -Medical, Dental and Legal Plans -Flexible Spending Accounts -Associate Discounts -Group Universal Life Insurance -Long-Term Disability Insurance -Long-Term Care Insurance -Business Travel Accident Insurance -Short-Term Disability -Vacation/Personal and National Holidays -WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
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