Carry-In Technical Manager Job Listing at Sears Logistics Services, Inc. in Cincinnati, Ohio (Job ID 121924BR)

Retail

Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.

Job Purpose: The Carry-In Technical Manager is responsible for leading the technical workforce to efficiently manage payroll, productivity and customer satisfaction through hiring, coaching, developing and motivating of technical associates. The Technical Manager is responsible for workforce planning activities, ISO compliant processes, safety, and asset protection. Job Responsibilities: • Supports Revenue Growth • Accountability for technical teams and leads to include scheduling, coaching, goal setting, performance reviews, and performance management. • Partners with unit leadership to foster unit/departmental cohesiveness and access point relationships • Responsible for the following processes: >Expense Control >Support Payroll Planning >Tools and parts expense >Physical facility to include 5S standards >ISO/QMS compliance to all technical processes, including calibrated tools, refrigerant handling compliance >Security and Asset Protection • Champion of safety in the workplace. • Fosters and demonstrates teamwork. • Hiring, training, mentoring, and development of associates. • Contributor to quality service. • Occasional travel to other units. • Performs miscellaneous duties as assigned

Specific Essential Functions: • Open to change and the ability to effectively implement change quickly • Work well with others in a team setting to deliver high performance results • Effective time management skills • Outstanding customer service skills • Business acumen • Initiative and sense of urgency • Excellent communication skills both verbal and written • Convey a positive image of the company in all actions and behaviors • Values diversity and benefits thereof Experience/Education/Certification Requirements: • Bachelors Level Degree or equivalent experience Required Job Competencies: • Ability to read, write, and speak English • Working knowledge of email, Microsoft Office Suite • Ability to solve problems and manage a project • Ability to lead others to achieve business results • Ability to teach, coach, and train leads and associates in business matters • Effectively communicate one on one and to a group • Ability to audit processes and functions • Ability to handle multiple tasks in a fast paced environment

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

• Medical and Dental Plans
• Health Care and Dependent Daycare Flexible Spending Accounts
• Short and Long-Term Disability
• Company Paid and Optional Life Insurance
• Business Travel Insurance
• Merchandise Discount
• Adoption Assistance
• Kmart Advantage Rx
• ConSern Loans for Education
• Worklife Solutions
• Voluntary Benefits
• Commuter Benefits
• Sears Holdings Corporation Associate Stock Purchase Plan
• 401(k) Savings Plan
• Vacation Time with Personal Days
• National Holidays
  

An Equal Employment Opportunity and Affirmative Action Employer.