Customer Service Representive - Augusta, GA Job Listing at Sears Logistics Services, Inc. in Augusta, Georgia (Job ID 126371BR)
Sears Logistics Services, Inc., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is responsible for all logistical activity at more than 2,400 Sears-branded and affiliated stores throughout all 50 states, Puerto Rico and Canada. Sears-branded and affiliated stores are a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End while providing a wide range of home merchandise, appliances, electronics, apparel and automotive products and services to its customers. They also offer a variety of merchandise and services through specialty catalogs, sears.com and are the nation's largest provider of home services, with more than 13 million service calls made annually.
The Order Management Representative is required to input complete and accurate sales orders, apply order management disciplines to the ordering and delivery processes, and coordinate the delivery/installation of the appliances with the Standard Order and Property Management customer. The incumbent will have advanced product knowledge and will have a thorough understanding of the product substitution guidelines. The incumbent will be responsible for all customer service issues involving the Standard Order and Property Management customer. Work various order management reports to ensure accurate and timely delivery and invoicing. Position requires being bilingual (Spanish).
Process Telephone, FAX, Email and Mail orders via SCOPES to meet established deadlines Understand and apply product substitution guidelines Possess advance product knowledge Follow delivery timelines as established by each customer Request customer adjustments where applicable Follow up on customer issues, i.e. delivery, installation, etc. Complete information needed for fax of specifications sheets to customer Make delivery pre-calls to confirm order accuracy and delivery information Maintain folders for incomplete and complete customer service issues for follow-up Advise customers/account managers of backorders and help to make another selection Arrange for miscellaneous installation or related services when required Cover Account Managers voice mail if assigned Confirm FAX/mailed orders according to guidelines Notify via voice mail the following information Process required reports as necessary Performs associated tasks as assigned Customer Service Inbound/Outbound Call experience Use of standard office equipment, including telephone system, FAX machines, photocopying equipment, etc Computer literate – knowledge of standard software operating systems Order processing system Microsoft Applications, I.E. Word, Excel, or similar applications Policies/Procedures
As a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within Sears organization. And you'll get some of the best benefits in the industry: ? Medical, Dental and Legal Plans ? 401(k) Savings Plan ? Associate Stock Purchase Plan ? Pension Plan ? Flexible Spending Accounts ? Associate Discounts ? Educational Assistance / Tuition Reimbursement ? Group Universal Life Insurance ? Long-Term Disability Insurance ? Long-Term Care Insurance ? Business Travel Accident Insurance ? Short-Term Disability ? Vacation/Personal and National Holidays ? WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
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