Customer Service Specialist - Gift Card (Augusta, GA) Job Listing at Sears Logistics Services, Inc. in Augusta, Georgia (Job ID 121930BR)
Sears Logistics Services, Inc., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is responsible for all logistical activity at more than 2,400 Sears-branded and affiliated stores throughout all 50 states, Puerto Rico and Canada. Sears-branded and affiliated stores are a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End while providing a wide range of home merchandise, appliances, electronics, apparel and automotive products and services to its customers. They also offer a variety of merchandise and services through specialty catalogs, sears.com and are the nation's largest provider of home services, with more than 13 million service calls made annually.
The Customer Service Specialist II is responsible for ensuring the accurate and timely execution of order processing, including validation of products requested, managing back orders, customer adjustments, and customer service issues. This position maintains accurate tickler file and coordinates timely confirmation of orders in sales processing system. Additionally, this position ensures that all deadlines are met to deliver expected results and generate profitable revenue, and executes current and future processes as defined by the business.
Serves as the single point of contact (SPOC) for specific customers as identified by the business to process telephone, fax, and mail orders via Order Management system in order to meet the customer's delivery expectations Requests customer adjustments and check requests where applicable Handles and provides appropriate follow up on customer issues (i.e., delivery, installation) Completes information needed for fax or specifications sheet to customer Conducts delivery pre-calls to confirm order accuracy and delivery information Previous order or account management experience Prior call center experience Customer Service experience Excellent Organizational skills Knowledge of Desktop systems, e.g. Microsoft Word, Excel and Access
As a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within Sears organization. And you'll get some of the best benefits in the industry: ? Medical, Dental and Legal Plans ? 401(k) Savings Plan ? Associate Stock Purchase Plan ? Pension Plan ? Flexible Spending Accounts ? Associate Discounts ? Educational Assistance / Tuition Reimbursement ? Group Universal Life Insurance ? Long-Term Disability Insurance ? Long-Term Care Insurance ? Business Travel Accident Insurance ? Short-Term Disability ? Vacation/Personal and National Holidays ? WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
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