Market Operations Manager, Field Logistics Services Job Listing at Sears Logistics Services, Inc. in Melrose Park, Illinois (Job ID 124854BR)
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.
The Market Operations Manager is responsible for functioning as the second-level manager to the Market Manager Field Logistics Operations team, which is responsible for managing the Home Delivery and Installation facility activities. This position ensures effective and cost efficient daily operations of the facility by overseeing coordination of daily work between Clerical and Warehouse functions. This position is directly accountable for the inventory sold through Sears and Third Party clients until the completed delivery and installation at the end consumer location. Additionally, this position identifies and implements continuous improvement opportunities through payroll management, facility management, and inventory processes.
Job Duties/Responsibilities: • Conducts job site audits on installations to monitor compliance with Installation standards • Operates and maintains Warehouse equipment and facility • Ensures the maintenance of inventory bins, receipt of inbound goods, return processing, and outbound shipments to the Redistribution Center • Conducts "stand up" meetings with Home Delivery carrier team, Installation Contractors, and Company associates • Reviews Installation and Delivery Contractor performance data with Contractors and carriers to identify performance improvement opportunities, and develops plans to address the same • Assists in the selection, training, and retention, with the supervision of the Market Manager, of Material Handling and Clerical Associates • Provides direction, coaching, and counseling to facility leadership team • Ensures proper handling of all inbound and outbound freight as it relates to transportation, unloading, staging, and shipment of customers or store replenishment merchandise • Implements and ensures daily execution of Market Delivery Operation processes through continuous training, monitoring, and evaluation of associates • Conducts ride behind audits to monitor compliance with Delivery standards • Coordinates local input and support for the Annual Operating Plan, forecast of financial results, and other ad hoc projects • Manages local payroll and Human Resources processes as delegated by the Market Manager • Serves as the principal business advisor for overall facility operating performance • Oversees the facility compliance with all work rules, including those pertaining to Safety, Loss Prevention, Quality, and Home Services Quality Management Systems • Performs other duties as assigned Required Skills: • Ability to read, write, and speak English • Extensive knowledge of Home Delivery and Installation operations and processes • Proficient skill in the use of computers (i.e., Access, Word, PowerPoint, Internet, Excel, Outlook, Service Live, and Service Bench), and a general working knowledge of Delivery Operating System • Basic knowledge of Customer Inventory Management Systems • General knowledge and understanding of reports available • Ability to lead others to deliver business results • Ability to provide internal development training to all hourly associates • Ability to handle multiple tasks in a fast paced environment • Ability to work with minimal supervision • Effective problem resolution skills • Knowledge of financial statements and plans • Customer orientation skills • Change leadership skills • Team orientation skills • Effective communication skills, including facilitator and arbitrator skills • Business knowledge and literacy • Ability to take initiative, and to work with a sense of urgency • Ability to maintain personal and professional integrity • Ability to value diversity • Empowerment skills • General knowledge of the flow and mechanics of distribution operation • Knowledge in budgeting and on-going management of financial statements • Basic knowledge of Third Party logistics relationships • Knowledge of Federal, State, and local Occupational Safety and Health Administration and Environmental Protection Agency safety requirements • Knowledge of Human Resources policies and practices • Ability to constantly lift, carry, push, or pull up to 10 lbs. • Ability to occasionally lift, carry, push, or pull up to 50 lbs. • Ability to constantly reach outward, handle and finger objects, walk, and type using a keyboard • Ability to frequently twist and sit • Ability to occasionally bend, squat, kneel, turn, reach above shoulder, and stand • Ability to drive automatic vehicle
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
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