PT Sales Associate Glens Falls, NY Job Listing at Sears Logistics Services, Inc. in Glens Falls, New York (Job ID 125386BR)
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.
The Sales Associate provides positive frontline contact with the customer, determines and meets customer needs, provides customer assistance and support, and ensures that customer's Parts/Carry-in shopping experience is positive. The position requires technical knowledge in terms of product, repairs, high-use parts application, as well as excellent communication skills to translate customer needs into Parts/Carry-in solutions. This position also requires the ability to exercise the appropriate level of persuasiveness needed to close the sale.
· Provide knowledgeable and courteous customer service · Attain personal sales goals through adherence to the customer enthusiasm selling process · Maximize selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair) · Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech. check sheets) · Knowledge of LCD & plasma products, surround sound systems, and digital cameras. Advanced knowledge of new technology needed to sell successfully · Knowledge of Brand Central, Home Improvement and Lawn & Garden, including sales skills and parts knowledge · Adhere to all company policies and procedures · Adhere to ISO standards and policies · Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close) · Demonstrate empowerment to ensure total customer satisfaction · Active owner of salesfloor merchandise presentation · Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping & receiving, and parts inventory control · Promote P.A. sales and the achievement of the P.A. sales standard · Maximize revenue opportunities · Perform miscellaneous duties as assigned Experience/Education Requirements High school diploma or general education degree (GED) preferred · Must be at least 18 years of age · Sales experience preferred · Customer service experience preferred · Industry parts sales preferred · Some technical school preferred · Experience and aptitude with computers and databases · Experience with point-of-sale systems · Knowledge of internet-based applications · Must be able to pass the pre-employment drug screen and criminal background check · Must be willing to submit to random drug testing, per company policy
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
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