Representative, Telephone Sales Job Listing at Sears Logistics Services, Inc. in Bridgeview, Illinois (Job ID 122892BR)

Retail

Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.

Job Summary: The Telephone Sales Representative is responsible for developing Maintenance and Protection Agreement sales over the phone from leads generated from the customer database, where all customers solicited have existing relationships with Sears or other client. This position delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure. Additionally, it is paramount that this position use unwavering customer service and high ethical selling standards. Job Duties/Responsibilities: • Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements • Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving • Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly • Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term • Stresses features and benefits of the Protection Agreement • Fields questions and overcomes specific objections raised by customer • Corrects customer information on record when appropriate • Closes the sale and is respectful of the customer's rights • Mails proposals and literature when requested • Follows through and calls back per commitments • Works with other team members to provide the highest level of customer service and meet team goals • Complies with and adheres to selling policies, procedures and Company ethics • Completes leads, sales processing and recording • Performs other duties as assigned

REQUIREMENTS Education Requirements: HS Graduate or Equivalent Years of Related Experience:

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

• Medical and Dental Plans
• Health Care and Dependent Daycare Flexible Spending Accounts
• Short and Long-Term Disability
• Company Paid and Optional Life Insurance
• Business Travel Insurance
• Merchandise Discount
• Adoption Assistance
• Kmart Advantage Rx
• ConSern Loans for Education
• Worklife Solutions
• Voluntary Benefits
• Commuter Benefits
• Sears Holdings Corporation Associate Stock Purchase Plan
• 401(k) Savings Plan
• Vacation Time with Personal Days
• National Holidays
  

An Equal Employment Opportunity and Affirmative Action Employer.