Sales Manager (Fort Worth, TX) Job Listing at Sears Logistics Services, Inc. in Fort Worth, Texas (Job ID 123719BR)

Retail

Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.

The Sales Manager is the front-line manager in the parts and repair center. The SM is responsible for maximizing parts and carry-in revenues and profits by consistently meeting or exceeding every customer's expectations, creating a high performance team, providing the right part, repair and merchandise solutions, identifying and solving business issues, and setting high standards and following through on executions.

• Personally demonstrate and take accountability for excellent customer service. • Act with urgency to meet customers' needs and solve their problems and develop associates' commitment to act with urgency. • Utilizes Customer Enthusiasm surveys to educate associates and develop their customer service skills. • Use payroll planner to ensure appropriate staffing to customer transaction patterns. • Coach associates to develop their product knowledge, customer service skills and business literacy. • Provide constructive feedback to all unit associates via performance review process. • Actively recruit and retain dependable, diverse, and customer-focused associates. • Listens to and shares ideas and information with associates. • Establish performance goals for all sales associates and hold them accountable. • Demonstrate a passion for "being in stock" and be an aggressive merchant looking for sales opportunities. • Aggressively merchandise sales floor to drive revenues via effective implementation of the Monthly Sales floor Planner. A• ctively support the Carry-in selling process via consistent execution at point of sale. • Conduct bi-weekly competitive shops to identify best practices and to discover trends and opportunities. Utilizes the information to drive business. • Make fact-based decisions, but exercise creativity and take responsible risks to find lasting solutions to entrenched problems. • Is financially literate; has the ability to understand the "why's" behind performance indicators. • Set standards for associate product knowledge; help associates meet standards by delivering/executing all product training. • Follow and ensure compliance of the Code of Conduct. • Active presence on the sales floor 90% of the week. • Must be able to lift up to 50 lbs. and stand for prolonged periods of time.

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

• Medical and Dental Plans
• Health Care and Dependent Daycare Flexible Spending Accounts
• Short and Long-Term Disability
• Company Paid and Optional Life Insurance
• Business Travel Insurance
• Merchandise Discount
• Adoption Assistance
• Kmart Advantage Rx
• ConSern Loans for Education
• Worklife Solutions
• Voluntary Benefits
• Commuter Benefits
• Sears Holdings Corporation Associate Stock Purchase Plan
• 401(k) Savings Plan
• Vacation Time with Personal Days
• National Holidays
  

An Equal Employment Opportunity and Affirmative Action Employer.