Senior Process/Recovery Claims Clerk Job Listing at Sears Logistics Services, Inc. in Plano, Texas (Job ID 122579BR)

Retail

Sears Logistics Services, Inc., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is responsible for all logistical activity at more than 2,400 Sears-branded and affiliated stores throughout all 50 states, Puerto Rico and Canada. Sears-branded and affiliated stores are a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End while providing a wide range of home merchandise, appliances, electronics, apparel and automotive products and services to its customers. They also offer a variety of merchandise and services through specialty catalogs, sears.com and are the nation's largest provider of home services, with more than 13 million service calls made annually.

The Senior Process/Recovery Claims Clerk is responsible for OEM Warranty, Service Contract, Home Warranty, Installation and Delivery claims submission and claims rejection resolutions. This position is a Full Time, Entry-Level, Hourly opportunity pay is $11.68. Please send salary requirements with resume. Job Duties/Responsibilities: • Reviews outstanding and rejected OEM Warranty, Service Contract, Home Warranty, Installation and Delivery claims. • Submits claimable events supported by completed service orders. • Ensures that all efforts are made to recover revenue for submitted claims. • Process rejected claims from the Accounts Receivable report and ensure that all claims are accepted and all rejects are worked. • Ensures that claims are filed in a timely manner using the Claims in Review accrual report. • Works closely with assigned clients. • Ensure the integrity and accuracy of work processes by auditing completed and rejected claims that are worked by the Off Shore team. • Learns all functional and technical aspects of the area(s) assigned. • Works closely with the field to obtain missing service order information and feeds back results of claims. • Performs other duties as assigned.

Required Skills: • 1 - 2 Years Home Services or Claims/Accounting experience. • Problem solving skills. • Good computer skills, including Excel experience to include formulas, pivot tables, v-lookups • Good verbal and written communication skills • Clear speaking voice, with a good command of the English language • Ability to perform multiple tasks with strong attention to detail • Ability to periodically work flexible schedules based on business needs • Ability to maintain a professional image at all times • Ability to prioritize and meet deadlines as required • Frequent sitting, some standing and walking and bending and reaching as necessary • Ability to communicate with customers and co-workers at various levels of the organization Preferred Skills: • Microsoft PowerPoint, Word • Home Services experience

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

• Medical and Dental Plans
• Health Care and Dependent Daycare Flexible Spending Accounts
• Short and Long-Term Disability
• Company Paid and Optional Life Insurance
• Business Travel Insurance
• Merchandise Discount
• Adoption Assistance
• Kmart Advantage Rx
• ConSern Loans for Education
• Worklife Solutions
• Voluntary Benefits
• Commuter Benefits
• Sears Holdings Corporation Associate Stock Purchase Plan
• 401(k) Savings Plan
• Vacation Time with Personal Days
• National Holidays
  

An Equal Employment Opportunity and Affirmative Action Employer.