Service Technician Job Listing at Sears Logistics Services, Inc. in Rochester, New York (Job ID 124545BR)

Retail

Sears Logistics Services, Inc., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is responsible for all logistical activity at more than 2,400 Sears-branded and affiliated stores throughout all 50 states, Puerto Rico and Canada. Sears-branded and affiliated stores are a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End while providing a wide range of home merchandise, appliances, electronics, apparel and automotive products and services to its customers. They also offer a variety of merchandise and services through specialty catalogs, sears.com and are the nation's largest provider of home services, with more than 13 million service calls made annually.

Start a career with a proven leader! Sears Home Improvement Products, a national leader in vinyl siding, custom windows, entry & garage doors, kitchen remodeling, cabinet refacing and heating & cooling products is looking for a Service Technician. This position is a Full Time, Entry-Level, Hourly opportunity with a pay range of $16.00 Under the direction of the District Production Manager, the incumbent will lead Sears Home Improvement Products in providing, identifying, establishing, promoting, and delivering swift and superior customer service throughout their respective District territory. This position will be responsible for troubleshooting and negotiating reasonable resolutions for customer complaints. • The incumbent will be responsible for performing fieldwork necessary in resolving customer complaints along with monitoring/inspecting new installs to insure products and services provided are to company standards. Help improve installation technique/methods of Sub-Contractors through field training. • Physically fit to provide necessary fieldwork to resolve customer complaints. • Maintain high level of customer satisfaction through efficient/timely customer resolution. • Good written and oral skills. Responsible for writing up service work orders, completing product order forms and communicating with customers on regular bases. • Work with Installation team to enhance and insure current installed jobs are in compliance with company installation methods and procedures through field inspections. • Maintain service vehicle (i.e. wash truck weekly, oil changes etc.) and tools to insure equipment is in safe operating condition. • Estimate and provide repair cost on service contracts when necessary. • Insure that safety policies and practices, concerning vehicles, tools and equipment are complied with. This position is a Full Time, Entry-Level, Hourly opportunity. Please send salary requirement with resume

Education/Training • High School Education or equivalent. • Three (3) years experience in product application and necessary tools. • Two (1) years experience in customer service related field. Experience • Great selling techniques. • Good motivating and training skills. • Computer and typing skills. Role specific abilities/skills • Excellent customer and interpersonal skills. • Knowledge of installing home improvement products such as vinyl siding, replacement windows, doors, kitchen remodeling/re-facing. • General home construction knowledge. • Good written and verbal/phone skills. • Great listening skills. • Customer service oriented. • Excellent at problem resolution and decision-making, concerning customer complaints. • Complete understanding of all tools, equipment and materials used to perform services. • Strong organization skills. • Ability and willingness to travel weekly.

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

• Medical and Dental Plans
• Health Care and Dependent Daycare Flexible Spending Accounts
• Short and Long-Term Disability
• Company Paid and Optional Life Insurance
• Business Travel Insurance
• Merchandise Discount
• Adoption Assistance
• Kmart Advantage Rx
• ConSern Loans for Education
• Worklife Solutions
• Voluntary Benefits
• Commuter Benefits
• Sears Holdings Corporation Associate Stock Purchase Plan
• 401(k) Savings Plan
• Vacation Time with Personal Days
• National Holidays
  

An Equal Employment Opportunity and Affirmative Action Employer.