Sr. Carpet Cleaning Technician (Bridgeview, IL) Job Listing at Sears Logistics Services, Inc. in Bridgeview, Illinois (Job ID 109698BR)

Retail

Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.

Position Summary: Responsible for providing quality carpet and upholstery cleaning and other related services to our customers. Supervises Technicians on all pre-assigned jobs, as well as additional services purchased by the customer while in the home. Responsibilities: • Plans the workday and determines the optimal travel route to scheduled appointments. • Responsible for the safe driving of Company vehicles to the next scheduled appointment. • Surveys and discusses in detail with the customer any services to be completed. • Explains and sells as many additional services as the customer may desire, including additional carpet and upholstery cleaning, carpet protector, deodorizer and spotter. • Ensures that all pre-assigned jobs are successfully completed. • Completes and reviews invoices with the customer and secures payment for service. • Determines the Technician has properly secured all equipment in truck. • Telephones the next customer to alert them of time of arrival. • Is constantly aware during the course of the day of supervisory responsibility towards the technician so he is properly trained to complete his job assignments. • Completes all paperwork upon returning to the branch, and turns in all invoices, payments and charges to designated person. • Assists the Manager in formal training and development of new technicians. • Other duties as assigned.

Knowledge, Skills, and Abilities: • Must maintain a good driving record in compliance with Company requirements. • Must remain informed of current industry knowledge. • Demonstrated ability of good customer service techniques, which include follow through on all matters of sale. Adept use of a full range of proven selling techniques. • Ability to develop and maintain positive relations with fellow associates and external customers and assist a wide range of individuals in a variety of functions. A team player. • Must possess good verbal and written communication skills. • Remain in good physical condition with no history of back problems. • Ability to lift 25 pounds on a regular basis. • High School Diploma or equivalent.

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

• Medical and Dental Plans
• Health Care and Dependent Daycare Flexible Spending Accounts
• Short and Long-Term Disability
• Company Paid and Optional Life Insurance
• Business Travel Insurance
• Merchandise Discount
• Adoption Assistance
• Kmart Advantage Rx
• ConSern Loans for Education
• Worklife Solutions
• Voluntary Benefits
• Commuter Benefits
• Sears Holdings Corporation Associate Stock Purchase Plan
• 401(k) Savings Plan
• Vacation Time with Personal Days
• National Holidays
  

An Equal Employment Opportunity and Affirmative Action Employer.