Team Manager - Training Job Listing at Sears Logistics Services, Inc. in tucson, Arizona (Job ID 120083BR)
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.
Builds customer loyalty by improving the skills of call center sales and customer service agents by facilitating procedural, systems, and soft-skills training. Provides direct supervision of class participants. Monitors performance, coaches for improvement, and provides feedback to team members. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management.
RESPONSIBILITIES: Using instructional methods for adult learning, delivers course curriculum and facilitates learning for call and web center agents. Directly supervises class attendees and coordinates transition from classroom to department. Provides performance feedback through informal communications, formal classroom progress reports, and deficiency management. Supports and communicates departmental and organizational quality standards, processes and procedures, and policies. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the classroom; consults Team Manager, Department Manager, and/or HR for guidance as needed. Maintains current knowledge of subject matter of and technical skills for the businesses supported. May rotate to complete a 3 to 6 month assignment as a call or web center Team Manager after 18 to 24 months on the job. May require business travel. REQUIREMENTS: Supervisory or demonstrated team leadership experience required. Experience as a corporate trainer strongly preferred. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate preferred.
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
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