Bank Teller Job Listing at Standard Chartered in Singapore

Job Description


1. To process all daily branch transactions accurately.
2. To assist in customer queries and complaints.
3. Introduce self-service/automated banking channels to customers.
4. Generate new sales opportunities through referral tag on, (excluding insurance and investment)
Key Roles & Responsibilities


Customer Assistant
1. Process various transactions over the counter (cash, cheques, drafts, transfers, etc.) & ensure all Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus, Customers' Requests are scanned / batched to relevant departments for processing on time

2. Assist in answering phones, general enquiries and investigating service issues.
3. Direct customers to appropriate self-service/automated banking channels.
4. Assist in generating revenue through active tag on and refer potential customers to PFCs/ERMs (except insurance and investments).
5. Assist in branch admin duties and other activities as assigned by BOSM / BM
6. Collate data/information related to branch reporting.
• Reporting of Daily and Monthly Returns
• Reporting of any other Ad hoc information required from time to time
7. Customer Assistant of CL4 grade to be Internal Relief for Chief Cashier Role when required.
8. To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
9. Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Customers Fairly outcomes

Chief Cashier
1. Branch Cash Holdings
• In charge of Branch Cash Position, assume the role of Chief Cashier (Keyholder / Safe Combination Holder)
• To execute control on cash within the present guidelines of the Bank and also observing branch cash limits.
• Maintenance of Cash position in all auxiliary Services - ATM/CDM
2. Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
3. Assist in answering phones, general enquiries and investigating service issues.
4. Direct customers to appropriate self-service/automated banking channels.
5. Assist in generating revenue through active tag on and refer potential customers to PFCs/ERMs (except insurance and investments).
6. Assist in branch admin duties and other activities as assigned by manager.
7. To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
8. Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
Qualifications & Skills


minimum 'O' Levels
Diversity & Inclusion


Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.