Relationship Manager, Priority Banking Job Listing at Standard Chartered in Hong Kong Island (Job ID 366512)

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Job Description


About Priority Banking
Priority Banking customers are successful individuals looking beyond the ordinary. As a Priority Banking Relationship Manager at Standard Chartered, you understand that it takes the perfect blend of exceptional service, expert solutions and unique benefits, tailored to help our customers achieve their financial priorities.

Be More. Be a Relationship Manager at Standard Chartered.
There's energy and ambition in everything you do. A successful career is only part of the equation, and we give you the environment to be more than that, to help not only clients make the right choices but also people in our communities to better their lives. At Standard Chartered we understand that some of the best performance comes from having meaning to your job.

Our Consumer Bank is on a transformational journey, putting our customers at the heart of our strategy to drive business growth. By joining one of our most valued business lines, we'll help you to create deep and enduring relationships with clients, and reward high and sustained performance with a clearly defined career progression. We take a long term view and want you to succeed in your career by providing you with a robust training programme, access to products and tools, and a disciplined career development plan.
Key Roles & Responsibilities


Reporting to the Branch Manager, Sales & Distribution, you will be responsible for marketing new business and proactively providing differentiated service to our existing premier customers in order to maximize profitability.

-Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
- Build, understand and sustain relationships with the client's circle of influence (e.g. a parent, mentor, advisor or other family member)
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serve as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
- Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
- Retain existing high value clients by growth of wallet with the bank through relationship management activities.
- Resolve client queries without further escalation.
- Effectively convert service recovery to sales opportunities and sustained client loyalty.
- RM will be dedicated for key markets or customers from specific corridors, with respective country connection, internal networking, language skills, community and compliance familiarity
- Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
Qualifications & Skills


- Tertiary / university education with consumer banking sales and service experience, preferably with specialization in the affluent market segment
- Passes in the HKSI Licensing Examination Paper 1, 7 & 8 and Insurance Intermediaries Qualifying Examination 1, 2, 3 & 5, or equivalent
- Excellent knowledge of banking products & services, equities markets, unit trusts and other personal investment services
- Proficient to comprehend and disseminate appropriate financial information to customers
- Excellent service attitude with strong interpersonal and negotiation skills.
- Fluency in English, Cantonese & Putonghua with excellent command of written English and Chinese
How To Apply


Everything that matters to you in your career and in life, matters to us. Join us as a Relationship Manager and we'll support you to get where you want to go, and to be more of the person you aspire to be.

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/bemore. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates


The closing date for applications is 30/09/2013. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion


Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Equal Opportunity Employer


Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.