Bilingual Technical Service Agent - Greeley, CO Job Listing at StarTek in Greeley, CO (Job ID 02287)

POSITION OVERVIEW: This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations :

•Answers telephone and provides information/assistance to customers.
•Checks mail, fax and email to provide customer assistance.
•Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
•Communicates with customer on the phone or via written correspondence to resolve concerns.
•Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
•Follows escalation procedures as needed.
•Completes, processes and maintains applicable paperwork and records.
•Performs other duties as assigned.

Experience:

Three (3) months of customer service experience is preferred.

Bilingual in English/Spanish