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POSITION OVERVIEW: This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.
Job Duties and Expectations :
•Answers telephone and provides information/assistance to customers.
•Checks mail, fax and email to provide customer assistance.
•Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
•Communicates with customer on the phone or via written correspondence to resolve concerns.
•Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
•Follows escalation procedures as needed.
•Completes, processes and maintains applicable paperwork and records.
•Performs other duties as assigned.
Three (3) months of customer service experience is preferred.
Bilingual in English/Spanish
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