Are you looking for a work environment
that is growing, thriving and has a passion for people? Do you want a career
that will take you places and give you new experiences? Are success, personal
growth and fun on your list of must haves?
If you’ve answered yes to these questions,
apply to join StarTek—A global leader in the Business Process Outsourcing
industry! We are able to deliver award-winning quality results through our
people, processes, and passion. When you succeed, we succeed. We take the time
to look for individuals who have a heart for customer service, a promise of
employee contribution, and the potential to grow with our company.
It's not WHAT we do that makes StarTek
different; but rather, HOW we do it.
POSITION OVERVIEW: This position
is responsible for supporting clients through live chats and troubleshooting
their specific wireless internet products/services. Delivers world class
customer support while being empowered to make the customer happy!
Job Duties and Expectations:
- Troubleshoot wireless
internet issues for customers via live chat
- Responds to customer inquires
regarding service, billing, equipment, features, activations, and/or changes to
- Utilizes internet tools to best support customer
inquiries. Informs customers about services available and assesses customer
- Handles customer problems related to product function or
- Gathers information,
researches/resolves inquiries and logs customer calls.
- Requires tech savvy aptitude
- 3+ Months customer service experience
- Excellent written communication skills for chat
- Self starter/motivated and has a passion for helping customers