Call Center Representative Job Listing at Sunrise Systems Inc in Kettering, OH

Staffing/Employment

Direct Financial client of ours is looking for a Call Center Representative for their Charlotte, NC location. This is 6-9 months contract assignment.

Call Center Representative:

Essential Responsibilities

? Responsible for meeting all client group objectives including service standards, productivity guidelines, expenses, and portfolio control.
? Ensure a high level of customer/client satisfaction by establishing and maintaining a positive relationship with the client, communicating client group results and ensuring that high quality standards are met.
? Cultivate an environment of mutual trust, teamwork, ownership, and involvement at all band levels to transition into an empowered workforce.
? Directly responsible for ensuring service levels in customer service and authorizations.
? Develop and mentor associates to accept greater responsibility within the team and organization.
? Responsible for increased efficiency, productivity and quality.
? Balance team and service level responsibilities with assigned projects.
? Ensure compliance with Corporate Operating Instructions, Fair Credit Billing Act, Equal Credit

Skills:
? Basic Math Skills - Arithmetic computation
? 6+ months of customer service experience in any industry
? Willingness to work varied schedules, including evenings, weekends and holidays.

ELIGIBILITY REQUIREMENTS:
-You must be 18 years or older
-You must have a high school diploma or equivalent
-You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
-You must have unrestricted authorization to work in the United States

Desired Characteristics
? Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers
? Sales/Negotiation oriented - Ability and willingness to recognize, deliver on card service sales opportunities
? Meet Customer Needs - Effectively match customer needs to products and benefits
? Excellent verbal, written communication and telephone skills
? Ability to perform in a fast paced environment and adaptable to change