Technical Support Specialist Job Listing at Sunrise Systems Inc in Gaithersburg, MD

Staffing/Employment

Major Direct Client is looking for a Technical Support Specialist for their Gaithersburg, MD location.
**** Candidate needs to be Bilingual speaking English and Japanese. ****

This is a 12 months contract to hire or temp to hire position.

A TSS is responsible for the following:
-Providing technical support to customers via the telephone and/or electronic format.
-Solving moderately complex issues regarding functionality and usage of client?s products.

Position Requirements:
-Must possess capable analysis & troubleshooting skills and the ability to diagnose issues and communicate with customers within the client?s product offering and the environments they operate.
-Effective communication skills are required, both written and verbal.
-A TSS is expected to approach their work in a detail-oriented, well-organized fashion and to further develop a thorough knowledge of client?s products and understanding of standard and customer-specific EDI business processes.
-Candidate must be bilingual in both Japanese and English
-Siebel experience is a plus.

Skills:
-Excellent written and verbal communications
-Detail-oriented, Organized
-Bilingual skills: Japanese/English