SPMF-Lead Patient Service Representative- Institute for Health and Healing Job Listing at Sutter Health in San Francisco, CA (Job ID 1210790)

Healthcare, Healthcare

Sutter Pacific Medical Foundationis a multi-specialty physician group focused on tertiary and quaternary services. Our goal is to support the private practices of community-based physicians by offering deep expertise in specialty services not typically provided locally. With more than 200 physician members, SPMF provides medical services at over 40 outreach clinics throughout Northern California and Nevada. We are headquartered in San Francisco and Santa Rosa and are affiliated with California Pacific Medical Center (CPMC). CPMC was recently named one of the top 50 hospitals in the U.S. by the Leapfrog Group, a nonprofit organization that measures hospital quality and safety. California Pacific is home to the Bay Area's thought leaders in specialty medical care. Our relationship with this outstanding medical center allows us to extend the practices of primary and secondary care physicians by offering expertise for complex cases, leading-edge technology and the highest standards for patient care.
PRIMARY PURPOSE :

Under the supervision of the Clinic Manager, the Lead Patient Service Representative (PSR) is responsible for participating in and regulating daily scheduling and administrative functioning of the IHH PSR team to ensure smooth, efficient operations and maintain optimal patient care and practitioner support. In addition to standard PSR duties, the Lead PSR assists with the transition and implementation of new technologies, trains new employees and volunteers, promotes and reinforces best practices and sets the standard for all aspects of the job. The Lead Patient Service Representative works closely with the Clinic Manager to resolve problems, improve systems and promote quality care.