SPMF-Patient Service Representative/Breast Surgery- Surgery Scheduler Job Listing at Sutter Health in San Francisco, CA
Sutter Pacific Medical Foundationis a multi-specialty physician group focused on tertiary and quaternary services. Our goal is to support the private practices of community-based physicians by offering deep expertise in specialty services not typically provided locally. With more than 200 physician members, SPMF provides medical services at over 40 outreach clinics throughout Northern California and Nevada. We are headquartered in San Francisco and Santa Rosa and are affiliated with California Pacific Medical Center (CPMC). CPMC was recently named one of the top 50 hospitals in the U.S. by the Leapfrog Group, a nonprofit organization that measures hospital quality and safety. California Pacific is home to the Bay Area's thought leaders in specialty medical care. Our relationship with this outstanding medical center allows us to extend the practices of primary and secondary care physicians by offering expertise for complex cases, leading-edge technology and the highest standards for patient care.
Under direct supervision by the Practice Administrative Manager, this position provides administrative/surgery scheduling support for patients, physicians, and nurse practitioners at Breast Surgery. The Patient Service Representative(PSR)is the initial point of contact for external physicians and the public at large. The incumbent must possess exceptional public relations/customer service skills and be able to communicate with patients and physicians in an effective manner. Primary responsibilities are to identify the needs of the caller and execute a plan to meet the needs for registration, appointment scheduling, surgery scheduling, billing/claims inquiries, My Health Online support, and general questions. In addition to being able to assist in resolving issues and improving quality of care, to communicate surgery information to patients and facilities, to ensure necessary authorizations are obtained prior to patient visits, to check-in and check-out patients, to post payments in real time, to update patient demographics, and to troubleshoot any billing problems that may arise.
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