Applications Analyst 3 - ( ADT Optimization Build) Job Listing at SutterHealth in Sacramento, CA (Job ID SHIS-1208363)
Implements, supports, and may lead integrated solutions for application related technical and business issues. Provides expert application and technical support for the product line in addition to providing more complex triage and troubleshooting assistance to the product customers. Engages in problem management identification, classification, and resolution activities within the applications. Provides standardization direction for the product aligning the application version and workflow with current standards.
Key to Sutter's business plan, the role of Sutter Health Information Services is to make electronic data and communications available to Sutter Health employees, providers and patients to support the health and well-being of the community, enhance patient care and safety, and improve business processes and performance. Information Technology's (IT) key approaches to meet these needs consists of the Applications, Telecommunications, Project Management, Web, and Technology. We continue to review IT optimization across our affiliates, regions and entire enterprise.
Extensive experience &/or certification in Epic Cadence, Prelude or ADT desired.
A bachelor's degree in Health Care Administration, Information Management, Computer Science, the Application area, a related Health Care field is required. The equivalent combination of education, training, application/hardware support, hardware/software installation projects, and hospital/clinic operation experience may be substituted. An MBA or PMI certification is preferred. Epic certification in Clinical Documentation preferred.
A minimum of five to seven (5-7) years of experience in a related area is preferred. Software/Hardware implementation experience using diversified product lines of information systems is required. Experience managing, supporting, and/or implementing complex projects that require coordination of resource, budget development, and project planning is required. Hospital and/or other health care application experience preferred.
Knowledge of health care operations and structure, department-specific policies and procedures and workflows, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is preferred. Knowledge of systems analysis and design in a PC-Windows, client-server, or midrange environment is desired. Knowledge of current technology and how it is best utilized in designing systems and implementing applications is desired.
Working knowledge and understanding of information technology concepts and technologies is required. A good working knowledge of computer science, related programming, data structures and relational databases is preferred. Significant knowledge of computer systems hardware and software is required. Working knowledge of one of the following: MS NT, SQL, RPG and/or various databases (e.g., Informix, Mumps, Oracle) is required.
Must have strong problem and issue resolution experience. Must be able to be involved in multiple projects at the same time. Must have good organization skills, be able to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service. Must be able to work closely with health care application users, vendors, and technical professionals, building teams when necessary. Must be committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner. Must be proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes, and procedures. Must have a positive attitude and be willing to learn new skills. Must possess the ability to maintain a high level of energy and creativity while working independently or as part of a team. Must be able to act as a team leader when necessary. Must have demonstrated success in the techniques and communication skills needed to successfully support software installation and application support. Must be able to use project management and other professional software tools. Must possess excellent written and verbal communication skills. Must be able to articulate technical and user needs in a concise manner easily understood by all.
Occasional travel and the ability to adapt to flexible work hours. Will be required to be on call and carry a personal pager 24 hours per day seven days per week for periods of time. Weekend work may be required.
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