Help Desk Analyst Job Listing at SwiftTech Solutions in Tustin, CA

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Receive incoming service request calls

- Create service request tickets , assign technicians , and set due dates

- Communicate with end users on schedules and resolutions

- Managed help desk ticketing system to ensure all fields and filled out and things are being completed by due dates

-Provide timely and considerate Help Desk support and Follow documented processes

-Watch for alert on monitoring e-mail for critical and troubled events that are high priority

-Handling Receivables and shipping; tracking down all software and parts and accesories on inventory spreadsheets.

-Monitor failed backups and unread monitoring alerts