Cisco IPT Telecommunications Architect - Anywhere in the US Job Listing at TeleTech in Austin, Texas

Cisco IPT Telecommunications
Architect

50% Travel 50% Telecommute

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in
the delivery of our comprehensive cloud and premised based solution offerings
that include contact center, web and speech self-services.  We are a Cisco
Gold Preferred Partner and attribute our success to our talented team of
professionals who are passionate about the drive for results and providing best
in class service to our clients.  

We are currently
undergoing a nationwide search for an experienced Cisco IPT
Telecommunications Architect, located anywhere in the US, to provide
design, architecture, implementation and delivery support of our Cisco UCCE
Contact Center services and solutions.  This an excellent career
opportunity for individuals with prior voice and data architecture and
engineering experience who want to develop and grow their career in Cisco
Contact Center solutions in a consulting, client facing environment . 

Role/Responsibilities:

• Key player in
  the design and implementation of full-life cycle Cisco contact center
  project integrations including call center workflows
• Perform analysis
  and diagnosis of complex voice and data network issues
• Work and
  collaborate with project teams consisting of eLoyalty Professional
  Services staff, client resources, contract resources and 3rd
  party vendors.
• Provide
  technical thought leadership while interacting closely with the client.
• Provide
  consistent and frequent project status updates and project issues to
  assigned eLoyalty Project Manager
• Provide
  mentoring and support to junior staff members

Skills/Experience:

• 3 to 5+ years
  designing, architecting, implementing, installing and configuring complex
  Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity
  Voice Mail, Cisco ICM and CVP
• 1 to 2+ years
  hands on, multi-site contact center systems integration experience with
  ACD and IVR solutions, with Cisco UCCE preferred
• SIP, H.323 and
  MGCP voice protocol configuration experience is a must
• Strong
  experience configuring and troubleshooting Voice Gateways/Gatekeepers
• Prior support
  experience of the ICM environment including ACD, PG, IVR PG, and CTIOS
• Prior experience
  designing, architecting, and administering routers, switches, RAS, TACACS
  and LAN/WAN [HSRP, Qos, VLAN’s, Bandwidth modeling] and VoIP
  infrastructures
• Prior project
  lead experience or team leadership skills required
• Excellent documentation,
  presentation, and problem solving skills
• Excellent
  communication skills and client-facing skills
• CCIE [Voice or
  R&S], CCVP, or CCNP is a plus
• Ability to
  travel 50% and work on client’s site throughout the country.  Ability
  to telecommute/work remotely from home during various phases of the
  project lifecycle.

We
offer an outstanding career development opportunity, a competitive salary along
with full comprehensive benefits.  We are looking for individuals with a
team player attitude, strong drive for career growth and a passion for
excellence in client delivery, support and satisfaction.