Cisco IPT Telecommunications Senior Engineer - Anywhere in the US Job Listing at TeleTech in Austin, Texas

At eLoyalty, a TeleTech Holdings company, we are
committed to excellence in the delivery of our comprehensive cloud and premised
based solution offerings that include contact center, web and speech
self-services.  We are a Cisco Gold Preferred Partner and attribute our
success to our talented team of professionals who are passionate about the
drive for results and providing best in class service to our clients.  

We are currently undergoing a
nationwide search for experienced Cisco IPT Telecommunications Senior
Engineers to provide design, deployment and delivery support of our Cisco
UCCE Contact Center services and solutions.  This an excellent career
opportunity for someone with prior voice and data engineering experience who
want to develop and grow their career in Cisco Contact Center solutions in a
consulting, client facing environment.

Role/Responsibilities:

• Project team member involved in the design and
  deployment of full-life cycle Cisco contact center project integrations
  including call center workflows
• Under the direction of the Lead Solution Architect,
  perform analysis and diagnosis of complex voice and data network issues
• Work and collaborate with project teams consisting of
  eLoyalty Professional Services staff, client resources, contract resources
  and 3rd party vendors.
• Provide consistent and frequent project status updates
  and project issues to assigned eLoyalty Project Manager

Skills/Experience:

• 2+ years designing, deploying, installing and
  configuring complex Cisco IPT solutions with Cisco Unified Call Manager
  clusters, Cisco Unity Voice Mail, Cisco ICM and CVP
• 3+ years hands on, multi-site contact center systems
  integration experience with ACD and IVR solutions, with Cisco UCCE
  preferred
• SIP, H.323 and MGCP voice protocol configuration
  experience is a must
• Strong experience configuring and troubleshooting Voice
  Gateways/Gatekeepers
• Prior support experience of the ICM environment
  including ACD, PG, IVR PG, IPCC and CTIOS
• Prior experience deploying and administering routers,
  switches, RAS, TACACS and LAN/WAN [HSRP, Qos, VLAN’s, Bandwidth modeling]
  and VoIP infrastructures
• Excellent documentation, presentation, and problem
  solving skills
• Excellent communication skills and client-facing skills
• CCIE [Voice or R&S], CCVP, or CCNP is a plus
• Ability to travel up to 50% and work on client site on
  a weekly basis.  Ability to work remotely from home during various
  phases of the project is likely.

We offer an outstanding career
development opportunity, a competitive salary along with full comprehensive
benefits.  We are looking for individuals with a team player attitude,
strong drive for career growth and a passion for excellence in client delivery,
support and satisfaction.