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Customer Service, Consulting
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in
the delivery of our comprehensive cloud and premised based solution offerings
that include contact center, web and speech self-services. We are a Cisco
Gold Preferred Partner and attribute our success to our talented team of
professionals who are passionate about the drive for results and providing best
in class service to our clients.
to continued growth, eLoyalty has openings for a CTIOS Systems Software Senior Programmers and Integrators for Cisco
Call Center products including Finesse, CTIOS, CAD, and eLoyalty’s proprietary
solution frameworks. As a Developer you
will build custom software solutions in Java and/or C# that add value to Cisco
Integrated Contact Solutions Business Unit offerings. The Developer may build custom CTIOS desktop
software including complete agent desktops and screen pop connectors.
user requirements and crafting working desktop implementations to include
various custom features
using Java and/or C# and SQL Server, working with Cisco’s UCCE products
(CTIOS and Finesse Desktops)
CAD (Cisco Agent Desktop) to meet customer desktop requirements
packages including Cisco Finesse, Cisco CTIOS, JSF, JBoss Portal, Quartz,
SQL query ability preferably including T-SQL
programming and ICM configuration experience is desirable but not
with AJAX and BASH
with IBM Websphere Application Server 7, Unix/Solaris 10, Web Session
Management, and failover / redundancy concepts.
to 50% travel
We offer an outstanding career development
opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team
player attitude, strong drive for career growth and a passion for excellence in
client support, delivery and satisfaction.