Post Title: Danish Customer Service Representative (00UV0)
Service area: Inbound Operations
Hours: Full-time
Location: TeleTech
UK, 81-85 Duncairn Gardens, Belfast, Northern Ireland
We are currently recruiting for a Danish speaking Customer Support Representative to join the expanding team
of our client, a leading automotive company. We
are looking for someone dynamic and friendly, with a positive attitude and outstanding
interpersonal skills.
In this role you will
act as a Brand Ambassador and will be the first point of contact for customers
and dealerships in responding to telephone and email queries.
We strive to offer the very best levels of
customer service and believe that “what we say and how we say it” leaves a
lasting impression with our customers. Therefore we will provide you with all
the necessary tools, training and confidence needed to do a great job.
The ideal candidate will be someone who has
excellent attention to detail, communicates well verbally and in writing,
coupled with an excellent telephone manner.
Essential skills:
· Fluency in
written and spoken Danish
· Fluent English
·
Excellent people skills and the ability to
develop great relationships with customers and dealerships
We will highly value
candidates with: ·
Experience in telephone and email based
customer service
· A positive
attitude towards learning new skills, adapting to change and multi tasking
· Experience
of using databases and online systems
Total Reward package includes:
·
Competitive
salary + generous bonus depending on performance
·
Excellent
relocation package to assist you in moving to Belfast (includes flight + Up to 7
night’s hotel accommodation + mobility).
·
Continuous paid training on the latest
technology
·
Private Health/Medical Insurance, Dental Plan
and Eye Care Reimbursements
·
Private Pension and Life assurance
·
Childcare voucher scheme
·
On site canteen
·
29 days holiday entitlement + extra
entitlements
·
Free Parking, close proximity to city centre
by bus or train
·
Potential for rapid advancement in many
fields, and throughout 17 countries!
About Teletech
As
a global leader in business process outsourcing, TeleTech helps organisations
around the world grow, manage, and optimise their most valuable assets:
customer relationships. With offices and operations in 17 countries worldwide,
TeleTech interacts every day with millions of customers just like you on behalf
of leading Global 1000 companies and governmental agencies throughout North
America, Asia Pacific, Europe, Africa, and Latin America. For additional information, please visit www.teletech.com
Relocation:
If
you are relocating, we offer you a great package:
Travel
costs will be reimbursed up to the cost of €150. Accommodation provided up to
the first seven nights stay and mobility from the airport to the hotel. We also
have relocation advisors who will assist you get settled, opening a local UK
bank account and arranging a National Insurance number. We also give you a
welcome pack with details on local estate agents, landlords etc to contact for
your permanent accommodation.
Why Belfast?
Belfast
is the capital city of Northern Ireland and has the cheapest cost of living in
the UK!*
It
has excellent restaurants, cafes, cinemas, shopping, leisure centres and sports
facilities, theatres, galleries, arts and entertainment centres, pubs and
clubs. And if you explore just outside Belfast you will find naturally
beautiful walks, cycling, surfing, water sports, and much more…
Hear
from our employees their experiences of moving to Belfast and working for
TeleTech:
http://www.facebook.com/TeleTechUK?sk=app_2392950137
To find
out more about Northern Ireland go to www.discovernorthernireland.com
* According
to a 2011 Cost of Living ranking (http://www.mercer.com/press-releases/1420615)
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