Financial Systems Principal Analyst Job Listing at TeleTech in Englewood, Colorado

Financial
Systems Principal Analyst

Attract, develop &
engage a world-class workforce

For nearly
30 years, TeleTech and its subsidiaries have helped the world's most successful
company’s design, build, implement and manage superior customer experiences
across the customer lifecycle in order to drive shareholder value. As the go-to
partner for the Global 1000, the TeleTech group of companies delivers
technology-based solutions that maximize revenue, transform customer experiences
and optimize business processes. From strategic consulting to operational
execution, our more than 42,000 employees drive success for clients in the
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. As the customer experience
industry evolves we are a company that consistently transforms itself to help
our clients navigate the new customer-centric reality head on. Our companies
deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology
innovation,
enterprise
innovation,
learning innovation and strategic
management consulting.
For additional information, please visit http://www.teletech.com.

Position Summary:

TeleTech is currently searching for
a dynamic individual to fill our Financial Systems Principal Analyst who has
expertise in the Oracle financial system. This position provides
administration, operation, maintenance and user support for TeleTech's
Financial Systems including Oracle Applications R12 modules ( iProcurement, iExpenses,
iSupplier, Approval Management Engine AME, Workflow). The Senior Analyst will
be responsible for daily user support (calls and a ticketing system), weekly
and monthly system tasks, and special projects, product enhancements and
upgrades.

Our Sr. Analyst, Oracle Duties &
Responsibilities will include:

• Responding
  timely to daily support calls and tickets providing outstanding customer
  support
• Troubleshoot
  system issues including logging SR's on MetaLink and working with internal IT
  resources as needed
• Requirements
  gathering and documentation for enhancements
• Documentation
  of system set-up changes
• Creation
  of training materials
• Provide
  general training for new employees, for enhancements, and other required topics
  as needed
• Notify
  users of system issues and keep them up-to-date
• Adherence
  to SOX rules and guidelines
• Assisting
  with system audits and documentation
• Performing
  and overseeing testing for enhancements, patches, upgrades, etc

Basic Qualifications:

• Bachelors
  degree in Finance, Business or Accounting required
• 2
  + years experience with all or some of the applicable Oracle financial
  applications in a support role
• Minimum
  5/7 years experience with Oracle EBS applications
• Must
  have Experience with Oracle applications R12 (iProcurement, iExpenses, iSupplier,
  Approval Management Engine AME, Workflow).
• Familiar
  with EB-TAX and Asset Management 
• Good
  knowledge of Oracle Applications Implementation methodology (AIM) including
• MD50
  functional specs and Migration, Patch analysis and testing.
• Working
  knowledge  with most Microsoft Office
  applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)
• Outstanding
  customer service and communication skills

Preferred Qualifications:

• Experience
  with Oracle R12 is must
• Basic
  SQL query skills desired but not required
• Ability
  to maintain cooperative working relationships with counter-parts

TeleTech
requires all employees hired in the United States to successfully pass a
background check and drug test as a condition of employment.

For
more information on the World of Opportunity at TeleTech please visit our
website at www.teletechjobs.com