German Technical Support Representative Job Listing at TeleTech in Belfast, Northern Ireland

Customer Service, Consulting

Post Title:         Technical Support Representative Logitech (German)
Service Area:    nbound Operations
Hours:                Full-time
Location:          TeleTech UK, 81-85 Duncairn Gardens, Belfast, Northern Ireland
 
 
As a German speaking Technical Support Representative you will be a supporting customers in both German and English through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.
 
This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise supporting Logitech business.
 
 
As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied. 
  
The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.
 
Essential skills:

• Fluency in written and spoken German


• Fluent English


• Excellent communication skills and telephone manner

 
We will highly value candidates with:

• Previous experience in a Customer Service / Technical Support role


• Experience in database / customer management systems including excellent attention to detail when inputting and collating information


• Experience of working to a high quality assurance standard within a target driven environment.

 
Total Reward package includes:
·         Competitive salary + Generous bonus depending on performance

• Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 7 night hotel accommodation + mobility + Relocation advice).

·         Continuous paid training on the latest technology
·         Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
·         Private Pension and Life assurance

• Childcare voucher scheme

·         On site canteen
·         29 days holiday entitlement + extra entitlements
·         Free Parking, close proximity to city centre by bus or train
·         Potential for rapid advancement in many fields, and throughout 17 countries!
 
 
About Teletech
As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America. For additional information, please visit www.teletech.com
 
About Logitech
Focused on innovation and quality, Logitech designs personal peripherals to help people enjoy a better experience with the digital world. We started in 1981 with mice, which (new at the time) provided a more intuitive way of interacting with a personal computer. We became the worldwide leader in computer mice, and have reinvented the mouse in dozens of ways to match the evolving needs of PC and laptop users.

Since those early days, we have expanded our expertise in product design beyond the computer mouse, with a broad portfolio of interface devices that are the "last inch" between you and your computer or your console game, digital music or home-entertainment system.
 
Relocation:
If you are relocating, we offer you a great package:
Travel costs will be reimbursed up to the cost of €150. Accommodation provided up to the first seven nights stay and mobility from the airport to the hotel. We also have relocation advisors who will assist you get settled, opening a local UK bank account and arranging a National Insurance number. We also give you a welcome pack with details on local estate agents, landlords etc to contact for your permanent accommodation.
 
Why Belfast?
Belfast is the capital city of Northern Ireland and has the cheapest cost of living in the UK!* 
It has excellent restaurants, cafes, cinemas, shopping, leisure centres and sports facilities, theatres, galleries, arts and entertainment centres, pubs and clubs. And if you explore just outside Belfast you will find naturally beautiful walks, cycling, surfing, water sports, and much more…
Hear from our employees their experiences of moving to Belfast and working for TeleTech:
http://www.facebook.com/TeleTechUK?sk=app_2392950137
To find out more about Northern Ireland go to www.discovernorthernireland.com
 
* According to a 2011 Cost of Living ranking (http://www.mercer.com/press-releases/1420615)