Principal, Sales Engineering - Cisco UCCE Design Job Listing at TeleTech in Australia (Job ID 00Y1J)
Customer Service, Consulting
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients
We currently have a need to hire an experienced Cisco Sales Engineer to help develop leads and build partner relationships in support of our business development efforts in the Australia/New Zealand region. Your knowledge and experience in the converged IP contact center, voice self-service solutions (application and infrastructure) and Cisco Contact Center Solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.
· Develop Leads and Partner Relationships:
o Develop and maintain relationships with targeted individuals in selected Regions with Cisco as well as Contact Center technology vendors or service providers
o Leverage relationships to obtain leads from Cisco and other partners through direct communication, and coordination with local eLoyalty Business Development Managers
o Participate in initial data gathering and lead qualification with both Cisco and the prospective Client
· Develop Business / Technical Needs:
o Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts
o Leverage eLoyalty’s UCCE Solutions Framework in informal requirements meetings or facilitated workshops
o Document critical business and/or IT requirements and “compelling events” requiring the client to make a change
· Develop Solution Design / Configuration / Viability:
o Conduct solution design meetings with Cisco, eLoyalty and client personnel in order to confirm solution scope and the design required to fulfill requirements
o Develop detailed design solutions including bill of material configurations, logical call flows, and architecture diagrams
o Communicate and collaborate with delivery teams to develop timeline and staffing professional services’ estimates
o Develop ‘Solution Review’ presentations
o Participate in field Professional Services and Managed Services communications with Cisco Product Managers to resolve pre-sales design and configuration questions
· Develop and Present Solutions to the Client / Support Deal Closure
o Develop Proposals and SOWs using standard eLoyalty templates
o Provide a lead or major contributor technical role for RFP Response Development
o Coordinate preparation of materials and manage to completion the Cisco and internal Bid Assurance processes.
o Participate in Client Meeting Solution Reviews Contribute to ROI Business Case Analyses
· Provide insights on Cisco product improvements, eLoyalty process improvements, template development, etc.
· Provide insights on competitor service offerings
We offer an outstanding career development opportunity, a competitive base salary, opportunity to earn team quarterly bonus and full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.
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