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Customer Service, Consulting
Senior Manager, Technology Services
Attract, develop &
engage a world-class workforce
30 years, TeleTech and its subsidiaries have helped the world's most successful
company’s design, build, implement and manage superior customer experiences
across the customer lifecycle in order to drive shareholder value. As the go-to
partner for the Global 1000, the TeleTech group of companies delivers
technology-based solutions that maximize revenue, transform customer
experiences and optimize business processes. From strategic consulting to
operational execution, our more than 42,000 employees drive success for clients
in the communications and media, financial services, government, healthcare,
technology, transportation and retail industries. As the customer experience
industry evolves we are a company that consistently transforms itself to help
our clients navigate the new customer-centric reality head on. We are on a
mission to build a holistic, technology-enabled platform that provides clients
with all of the capabilities they need to delivery an exceptional, personalized
customer experience across all interaction channels. Our companies deliver
award-winning integrated solutions in support of customer
For additional information, please visit http://www.teletech.com.
Manager, Business Technology Services is responsible for a leading a medium-sized
team of technology professional focused on delivering and supporting
best-in-class human capital applications across all phases of the application
lifecycle. The successful candidate will
thrive in a dynamic environment, embrace a collaborative approach to
discovering the best approach and maintain focus on the customer as primary in
the support and implementation of enabling technologies for the Human Capital organization.
Essential Duties &
team of high-performing application professionals responsible for the full
lifecycle of application development, deployment and management.
stability and user satisfaction of TeleTech’s critical business applications,
including Oracle Payroll, Oracle Human Capital, Oracle Benefits, Kronos, Taleo,
Selection and Assessment, recruiting portals, and various HC related systems.
the successful execution of approved application enhancements in coordination
with Delivery Services and Product Management resources.
to, and manage the resolution of, critical application outages.
for the resource management of the team across the areas of support,
maintenance and enhancements and large-scale projects.
technical and professional mentorship for the Technology Services organization,
predicated on empowerment and performance-based rewards.
with various groups outside of IT to facilitate cross-functional implementation
of new or improved business process requirements for all critical business
contribute to ongoing process improvement by assisting in the development and
communication of policies, procedures and user support tools; Populate
knowledge base for future use within the Business Capabilities organization
other duties and special projects as assigned.
related technical system experience is required; strong proficiency within the
Oracle E-Business Suite required – preferably R.12,
success running teams of 5+ resources.
with Oracle Projects, Oracle Payroll, Oracle HCM, Oracle Advanced Benefits, Kronos,
Taleo, and other HC systems preferred.
functional and technical knowledge of Oracle eBS Payroll module including
experience with Payroll, Compensation, and Advanced Benefits Fast Formulas
A high level of understanding of the
interconnections between the Payroll module and other Oracle eBS modules,
particularly Human Resources, Compensation, General Ledger, iProcurement, and
of Oracle table structure and experience writing SQL against those databases
using TOAD software.
with SOA, Workday and Fusion Applications a plus.
degree required; advanced degree or other professional certification preferred.
knowledge of a range of, employee lifecycle processes.
analytical, organizational, interpersonal, oral and written communication
skills, including a high level of attention to detail and active listening
able to problem-solve and troubleshoot, in addition to the ability to work
independently in a dynamic team environment.
excellence in a variety of competencies including: project management,
teamwork, analytical thinking and client/customer awareness.
demonstrate a passion for continuous improvement focused on end user
productivity and enterprise process integration
team player with a can-do attitude, with an understanding that challenging,
dynamic environments create opportunity.