Senior Manager, Technology Services (Human Capital) Job Listing at TeleTech in Englewood, Colorado

Senior Manager, Technology Services
(Human Capital)

Attract, develop &
engage a world-class workforce

ABOUT
TELETECH

For nearly
30 years, TeleTech and its subsidiaries have helped the world's most successful
company’s design, build, implement and manage superior customer experiences
across the customer lifecycle in order to drive shareholder value. As the go-to
partner for the Global 1000, the TeleTech group of companies delivers
technology-based solutions that maximize revenue, transform customer
experiences and optimize business processes. From strategic consulting to
operational execution, our more than 42,000 employees drive success for clients
in the communications and media, financial services, government, healthcare,
technology, transportation and retail industries. As the customer experience
industry evolves we are a company that consistently transforms itself to help
our clients navigate the new customer-centric reality head on. We are on a
mission to build a holistic, technology-enabled platform that provides clients
with all of the capabilities they need to delivery an exceptional, personalized
customer experience across all interaction channels. Our companies deliver
award-winning integrated solutions in support of customer
innovation,
revenue
generation,
technology
innovation,
enterprise
innovation,
learning
innovation
and strategic
management consulting.
For additional information, please visit http://www.teletech.com.

Position Summary:

The Senior
Manager, Business Technology Services is responsible for a leading a medium-sized
team of technology professional focused on delivering and supporting
best-in-class human capital applications across all phases of the application
lifecycle.  The successful candidate will
thrive in a dynamic environment, embrace a collaborative approach to
discovering the best approach and maintain focus on the customer as primary in
the support and implementation of enabling technologies for the Human Capital organization.

Essential Duties &
Responsibilities:

• Manage a
  team of high-performing application professionals responsible for the full
  lifecycle of application development, deployment and management.

• Ensure
  stability and user satisfaction of TeleTech’s critical business applications,
  including Oracle Payroll, Oracle Human Capital, Oracle Benefits, Kronos, Taleo,
  Selection and Assessment, recruiting portals, and various HC related systems.

• Ensure
  the successful execution of approved application enhancements in coordination
  with Delivery Services and Product Management resources.

• Respond
  to, and manage the resolution of, critical application outages.

• Responsible
  for the resource management of the team across the areas of support,
  maintenance and enhancements and large-scale projects.

• Provide
  technical and professional mentorship for the Technology Services organization,
  predicated on empowerment and performance-based rewards.

• Liaise
  with various groups outside of IT to facilitate cross-functional implementation
  of new or improved business process requirements for all critical business
  systems.

• Actively
  contribute to ongoing process improvement by assisting in the development and
  communication of policies, procedures and user support tools; Populate
  knowledge base for future use within the Business Capabilities organization

• Perform
  other duties and special projects as assigned.  

Job Specifications:

• 8+ years
  related technical system experience is required; strong proficiency within the
  Oracle E-Business Suite required – preferably R.12,

• Demonstrated
  success running teams of 5+ resources.

• Experience
  with Oracle Projects, Oracle Payroll, Oracle HCM, Oracle Advanced Benefits, Kronos,
  Taleo, and other HC systems preferred.

• Strong
  functional and technical knowledge of Oracle eBS Payroll module including
  experience with Payroll, Compensation, and Advanced Benefits Fast Formulas

•  A high level of understanding of the
  interconnections between the Payroll module and other Oracle eBS modules,
  particularly Human Resources, Compensation, General Ledger, iProcurement, and
  iExpense.

• Understanding
  of Oracle table structure and experience writing SQL against those databases
  using TOAD software.

• Experience
  with SOA, Workday and Fusion Applications a plus.

• Bachelor's
  degree required; advanced degree or other professional certification preferred.
  

• Deep
  knowledge of a range of, employee lifecycle processes.

• Excellent
  analytical, organizational, interpersonal, oral and written communication
  skills, including a high level of attention to detail and active listening
  skills.

• Must be
  able to problem-solve and troubleshoot, in addition to the ability to work
  independently in a dynamic team environment.

• Demonstrated
  excellence in a variety of competencies including: project management,
  teamwork, analytical thinking and client/customer awareness.

• Actively
  demonstrate a passion for continuous improvement focused on end user
  productivity and enterprise process integration

• Energetic
  team player with a can-do attitude, with an understanding that challenging,
  dynamic environments create opportunity.