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Customer Service, Consulting
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in
the delivery of our comprehensive cloud and premised based solution offerings
that include contact center, web and speech self-services. We are a Cisco
Gold Preferred Partner and attribute our success to our talented team of
professionals who are passionate about the drive for results and providing best
in class service to our clients.
We are currently looking for an
enthusiastic Reporting Specialist, residing anywhere in the US, to join our CTI
and Speech Solutions delivery team.
Travel, up to 35% to 50%, will be required for this role. As a Reporting Analyst you will utilize your
knowledge of reporting tools and work extensively with technical and functional
teams to generate custom reports in an external, client facing capacity.
- Develop, design, and generate
call center reports for end users taking highly complex information and
producing user-friendly reports
- Generate custom reports by
working extensively with technical and functional teams
- Develop complex SQL queries and
- Performance tune existing SQL
and Stored Procedures
- Create automated data migration
- Fostering strong relationships
to ensure successful reporting
- 2+ years experience with MS-SQL
- Knowledge of Informix a plus
- Knowledge of performance tuning
strategies with SQL Server
- 2+ years experience with
reporting tools, such as SSRS, Crystal Reports, Infomaker, etc.
- Experience with Cisco Unified
Intelligence Suite / Center (CUIS/CUIC) a plus
- 2+ years experience with XML or
XSLT a plus
- Knowledge of call center
technologies desired (ICM, IPCC/UCCE, IPT, Call Flow, Aspect, etc.)
- Excellent communication skills,
both verbal and written
- Excellent client facing skills
- Ability to travel 35% to
50%. Ability to work from home when
travel to the client is not required.
We offer a competitive salary along
with full comprehensive benefits that include medical, dental, vision, 401k and
company matching contributions, term life insurance and paid time off.