Ambulatory Services Rep II (Pavilion for Women) Job Listing at Texas Children's Hospital in Houston, TX

Healthcare, Medical

Job Description
Job Title:
Ambulatory Services Rep II (Pavilion for Women) Job ID:
126665 Medical Center, Houston, TX Location:
Full/Part Time:
Full-Time Regular/Temporary:
Regular Shift and Salary Grade Shift: 8am - 5pm, Full Time

Salary Grade: 7 Position Summary Overview:
Provide customer service for patients, providers and staff accessing ambulatory clinics. Expedite the check-in/check-out process by reviewing appointment status to view information regarding appointment, insurance and history. Collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow.

Responsibilities:
Perform patient registration procedures; ensure patient forms are provided and filled out for the visit; communicate patient arrivals, delays and clinic processes with patient, staff and providers; alert staff and providers of any changes or discrepancies in patient's appointment; refer patients with inadequate funding to the financial counselor; maintain an organized filing system of referrals in progress and communicate all missed appointments to PCP; review new referrals with provider; review provider schedule for open slots schedule patients; assist licensed staff with non-financial aspects of the inpatient admission process (calls escort, helping with paperwork, etc.); perform closing procedures (reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports, making deposits). Obtain and verify patient demographic data; collect for non pre-admitted services; verify insurance benefits and identify plan codes; initiate investigation into variances; collect up-front fees; confirm receipt of insurance referrals; follow up on payor specific accounts pending authorization; serve as clinic/family resource regarding managed care questions. Schedule new or follow-up appointments; advise of insurance responsibilities; schedule ancillary appointments and diagnostic tests; direct patient to next appointment; create, change and coordinate provider master schedules/templates for new and existing providers; coordinate rescheduling of bumped patients. Charge entry and reconciliation.

Knowledge and Skill:
Knowledge of medical terminology, insurance terminology and customer service concepts. The ability to communicate effectively, good interpersonal skills, organization and problem solving skills, good time management skills, excellent customer service skills, operate a personal computer and software efficiently and operate general clinic equipment.

Education and Experience:
High school diploma; two (2) years experience in customer service required. Experience in pediatrics and healthcare or related setting preferred. Bilingual in Spanish/English preferred. About Texas Children's Texas Children's Hospital Pavilion for Women

Expanding upon Texas Children's Hospital reputation in fetal and neonatal medicine, the Pavilion for Women, located in the Texas Medical Center offers a full range of maternal, newborn and gynecological services, all in one location.

The Pavilion for Women will advance the hospital's mission with a full range of obstetrical services including but not limited to: evaluation and consultation, preterm birth evaluation, perinatal diagnostic and treatment services, childbirth and parenting education classes and lactation and psychosocial support services.

In addition, expectant mothers have access to a full spectrum of fetal therapies and for infants in need of specialized care, the Pavilion for Women offers both a Level II and Level III Neonatal Intensive Care Unit (NICU), as well as access to expert pediatric subspecialists representing more than 40 specialty areas, all in one location.

The Pavilion for Women also provides a full range of gynecological care, from annual well care checkups to highly specialized procedures and minimally invasive surgeries.

No third party considerations will be accepted at this time. Vendors please do not call HR directly to solicit.