Job Title: Guest Services Representative-Info Desk Pavilion for Women (PART TIME) Job ID: 128344 Location: Medical Center, Houston, TX Full/Part Time: Part-Time Regular/Temporary: Regular
***Position is Part time***
Texas Children's Hospital Pavilion for Women
Expanding upon Texas Children's Hospital reputation in fetal and neonatal medicine, the Pavilion for Women, located in the Texas Medical Center offers a full range of maternal, newborn and gynecological services, all in one location.
The Pavilion for Women will advance the hospital's mission with a full range of obstetrical services including but not limited to: evaluation and consultation, preterm birth evaluation, perinatal diagnostic and treatment services, childbirth and parenting education classes and lactation and psychosocial support services.
In addition, expectant mothers have access to a full spectrum of fetal therapies and for infants in need of specialized care, the Pavilion for Women offers both a Level II and Level III Neonatal Intensive Care Unit (NICU), as well as access to expert pediatric subspecialists representing more than 40 specialty areas, all in one location.
The Pavilion for Women also provides a full range of gynecological care, from annual well care checkups to highly specialized procedures and minimally invasive surgeries.
No third party considerations will be accepted at this time. Vendors please do not call HR directly to solicit.
Provide assistance helping meet the unique needs of patients and families, including transportation and lodging assistance, problem resolution and patient and family programming.
Greet patients and families upon arrival and direct them to their destination; inform families of available services within the hospital (Social Services, Family Relations, Child Life) and contact departments to assist families; provide transportation and lodging assistance to families; assist families with activity requests by contacting appropriate services or providing materials through Guest Services. Work with patients, families and staff to ensure customer satisfaction. Provide direction assistance to families traveling to Texas Children's. Handle patient satisfaction issues and concerns.
Knowledge and Skills:
Knowledge of family resources within TCH as well as in close proximity, location of departments/patient rooms within the hospital, two languages and general knowledge of hospital systems. The ability to provide excellent customer service, demonstrate good verbal and written communication and interpersonal skills, utilize strong problem solving skills, maintain patient confidentiality, handle multiple tasks at one time and possess basic computer skills.
Education and Experience:
High school diploma plus one (1) year experience in a healthcare/customer service setting required. Spanish speaking strongly preferred.