Manager, Performance Measurement Job Listing at The American Academy of Dermatology in Washington, DC

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Manager, Performance Measurement
Job Type: Full-Time
Location: Washington, DC
Last Updated: 07/23/2012

Job Description:

Job Title: Manager, Performance Measurement

Department: Science, Quality, and Practice

Direct Report(s): N/A

Reports To: Senior Manager, Quality

Date: May 23, 2012

FLSA: Exempt
Job Summary:
Manage the performance measurement activities and initiatives within the Academy including but not limited to: development/maintenance of quality measures, design and administration of the psychometric testing of quality measures, and analysis and interpretation of testing results. Work collaboratively with the relevant governance structures and departments to achieve relevant strategic initiative objectives. Monitor the activities of, liaise with, and support representatives to external stakeholder organizations.
Essential Duties and Responsibilities:
1.Work with members to establish and maintain the appropriate processes for developing, testing, and implementing performance measures related to dermatology practice. Monitor and report on the policy and political environment related to performance measurement, as it relates to quality improvement, value-based insurance design, physician profiling, etc.

2.Manage the planning, administration, budget, member support, and education regarding the Academy’s efforts for CMS’ Physician Quality Reporting System (PQRS) program, and the PQRS program in general.

3.Represent the organization and advocate for dermatology-developed performance measures and other clinical standards in forums related to performance measurement, quality improvement, and incorporation of relevant elements in health information technology (HIT) systems.

4.Maintain relationships with the key stakeholders in quality, performance measure development and implementation. These stakeholders include, but are not limited to, AQA, NQF, NCQA, AMA-PCPI, CMS, health systems, payers, accreditation organizations, government agencies, and the employer community.

5.Provide overall support to assigned councils, committees and task forces in conjunction with the chairs of these organizational groups. This includes drafting, coordinating meetings and conference calls, drafting programs/strategies to be discussed on the agenda, tracking follow-ups, assisting with developing and monitoring the committee budget, and ensuring annual reports are complete. Staff will develop and maintain knowledge of the committee’s area of expertise and work effectively and cooperatively with volunteers.

6.Assist the Senior Manager, Quality with recommending, designing, and determining appropriate strategic and financial goals that relate to the department and the overall Academy mission. Develop and implement programs to fulfill these goals. Assist in the development of the departmental budget, monitor revenue and expense and assist with quarterly variance reports.

Supervisory and/or Management Responsibilities:

1.Teamwork – Promotes teamwork and works with others in a collaborative and interdependent way. (Academy Leadership Behavior)

2.Strategic Orientation – Uses a big picture focus in decision making, accept some risk and uncertainty. Effectively manages change, anticipates problems and develops contingency plans. Shares big picture with others and how it impacts them and the organization. (Academy Leadership Behavior)

3.Staff Empowerment and Development – Helps others realize their potential through mentoring, coaching, and delegating. Challenging appropriately and seeking to maintain the self-esteem and self-confidence of others. (Academy Leadership Behavior)

4.Personal Action and Style – Takes initiative, communicates fully, establishes trust, listens, promotes learning, and remains positive and supportive through change. (Academy Leadership Behavior)

5.Effectively utilizes the Academy’s employee recognition program.
Knowledge, Skills, and Abilities: List the specific minimum competencies, knowledge, skills, and abilities, required to perform the essential duties of the position.

Understanding the environment as it relates to the development and implementation of performance measures and other quality measurement processes. Understanding of Medicare’s PQRS program and other pay for performance programs. Understanding the different uses of performance measures (for both accountability and quality improvement purposes) and their working relationship with evidence-based guidelines of care, maintenance of certification, and payment. Ability to work with volunteer dermatologists on complex issues and represent the specialty when necessary. Ability to execute projects under minimal supervision. Must have good organizational skills, excellent writing ability, ability to juggle multiple deadlines, experience gaining consensus within a group, and analytical skills.
Minimum Qualifications:
Master’s degree required (policy, public health, statistics or epidemiology preferred). Three to four years’ experience developing/writing/testing performance measurements, preferably in the healthcare space (e.g. AMA-PCPI, NQF) is essential. Familiarity with measurement principles (specifications [numerator, denominator, measure exceptions, etc.]; assessing/grading evidence, usability, etc.) is a prerequisite. Ability to perform various psychometric tests (reliability, validity, etc.) required. Experience with statistical software required (i.e. SAS, STATA, SPSS).

Success Factors:
•Project Management – Plan, organize, and monitor work. Manage human capital and financial resources. Possess budgeting, organizational, planning and time management skills.
•Problem Solving Skill – Identify and define problems; examine relevant information. Able to analyze cause-and-effect relationships accurately. Choose the correct course of action based on operating procedures.
•Team Building Skill – Foster cooperation, communication and consensus among groups and teams.
•Risk Management – Research, evaluate and analyze information in order to weigh consequences used to make sound business process and procedure decisions. Anticipates problems and explores alternative courses of action in advance of need.
•Lead and participate in cross-departmental work groups to achieve broad Academy objectives.
•Interpersonal – Function as negotiator with individuals and organizations to resolve divergent or divisive issues. Consider and respond appropriately to the needs and feelings of others; treat others equitably.
•Communication – Able to communicate expert knowledge and technical information to audiences of varying background, achieving goals and objectives of presentation and/or professional training project
•Leadership – Lead, influence, and coach others to help them achieve desired results.
•Negotiating/Contracting – Organize, prepare, monitor, and evaluate work performed by vendors and consultants. Possess negotiation and compromising skills. Ability to write request for proposals; analyze and assess vendor proposals; and monitor compliance to contract specifications.