Clevelander - Front Desk Agent Job Listing at The Clevelander Hotel in Miami Beach, FL (Job ID clevelander-18520)

The Clevelander Hotel

Location: Miami Beach, FL
Application deadline: None
Type: Not specified
Career Level: Not specified
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
Show all jobs for The Clevelander Hotel
Clevelander - Front Desk Agent
Location: Miami Beach, FL
Salary Range: 12.00
Exempt/Non-Exempt: Non-Exempt
Employment Type: Full Time
Description: Serves as the liaison between guests and the hotel and communicates guest-s requests to the various hotel departments
Duties: Prints shift reports from computer
Performs in-house room audits on each shift
Retrieves room reservation requests from computer
Ensures guest-s requests are satisfied and offers concierge services when needed
Follows up on any correspondence in the department log book
Informs the Housekeeping Department of special guest requests noted verbally or through reservation requests
Monitors incoming faxes and/or packages for guests and ensures delivery to guest in a timely manner
Posts any submitted charges to guest account
Resolves room status discrepancies with the Assistant Executive Housekeeper
Reviews all guest arrivals and departures, and communicates with Housekeeping Department
Assigns rooms to guests as needed for day reservations
Ensures that the lobby is in a presentable manner
Maintains and ensures compliance of all policies and procedures
Qualifications: High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division

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