HELP DESK SUPPORT Job Listing at The Judge Group in Detroit, MI

Business Services

Job ID: 375695
Job Title: HELP DESK SUPPORT
Job Type: Contract
Company: JUDGE GROUP
Location: Detroit, MI
Contact E-mail: jgoss@judge.com
Salary: $18 - $22/hourly
Description:
Help Desk - Contract - 24 months

Detroit, MI

Required Skills:

Lotus Notes Desired 1- 2 years

MS OFFICE CONFIGURATION Required 3 -4 years

Helpdesk and Service Desk Environment Required 1 - 2 years

Printers Required 3 - 4 years

MS Office 2007 Required 2 -3 years

MS Windows 95-98-2000-XP Required 3 -4 years

Win7 Required 2 -3 years

Lotus Notes Admin.Programming Language Required 2 -3 years

desktop/ laptop hardware installation Required 3 -4 years

Job Description: The directive from Sr. Management to improve call volume statistics requires adding 8 additional help desk technicians. Start dates will be scattered to accommodate training. Manager is looking for strong call center experience and a personality that will fit well with the rest of the team. Please only submit candidates that understand and can comply with the attendance policy!
Job Description: Provide Technical support at a technical call center with a strong focus on first call resolution and handle desktop support for problems that cannot be resolved remotely. Qualified candidates must have 12 months successful experience as a high performer at a technical help desk required; 24 months preferred. MS Certs preferred. All experience must be within the past 5 years.
Presentation Skills Proficiency: Medium

Verbal Communication Skills Proficiency: High, Written Communication Skills Proficiency: High Leadership Proficiency: Medium Analysis Proficiency: High
Preferred Soft Skills:
Experience with Fortune 500 Company
Less than 4 Jobs in Past 2 Years
Local Resident

Experience with Team Size 6 Members+