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Provides support to the Public Safety department and The Methodist Hospital through security system monitoring and dispatch support functions. Operates a variety of centralized computer systems to dispatch, coordinate and document Security requests on a 24 hour/day, seven day/week basis. Assists internal and external customers with service requests of routine and emergent natures. Handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. Excellent customer service attitude and communication skills required.
High School diploma or G.E.D. required; some college preferred.
Minimum of five years of police or security related experience with at least three years of police, security or emergency dispatch experience required.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
Possess a valid Texas Driver's License and must meet the Texas Department of Public Safety Private Security Bureau requirements.
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Excellent oral and written communication and customer service skills required.
Excellent data entry skills required; minimum typing speed of 40 wpm preferred.
Knowledge of computer operating systems and the ability to work between various software programs simultaneously.
Strong decision making skills and ability to work in a stressful environment.
Bilingual in English and Spanish preferred