Service Advisor - P/T -Fort Lauderdale, FL Job Listing at TigerDirect, Inc. in Fort Lauderdale, FL (Job ID tigerdirect-16589)
Service Advisor - P/T -Fort Lauderdale, FL
May 30, 2013 - December 07, 2013
Location: Fort Lauderdale, FL
Salary Range: DOE
Benefits: Medical, Dental, Life, 401K, STD, LTD, Vacation, etc
Employment Type: Part Time
Description: The Service Advisor is responsible for receiving, recording, and distributing work orders to service crews upon customers' requests for service and providing the highest level of customer service.
Duties: Essential Duties and Responsibilities
� Accurately records information such as name, addresses, and article to be repaired, or service to be rendered.
� Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
� Prepares work order and distributes.
� Cross-sells upgrade parts to service customers when opportunity is presented.
� Calls or writes customer to ensure satisfactory performance of service.
� Relays messages and special instructions to mobile crews and other departments.
Qualifications: Education and Experience
� High school diploma or equivalent.
� 3 � 5 Years Computer related sales experience is preferred
� Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
� Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
� Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
� Ability to deal with problems involving a few concrete variables in standardized situations.
� Able to move medium weight objects (up to 50 pounds)
**WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.**
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