Service Manager (lo) 1 Job Listing at Wells Fargo in MENOMINEE, MI (Job ID 3827947)
Service Manager (lo) 1
1329 8TH AVENUE - MENOMINEE, MI
The Service Manager (LO) 1 assists the Store Manager and/or the Service Manager (LO) 2 in positioning the store team for success. Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. He/she must be able and willing to fill in for the Store Manager (or Service Manager LO 2) role when necessary. The Service Manager (LO) 1 should be effective at observing, coaching, and providing feedback to the sales team to ensure consistent team performance and excellent customer satisfaction. In addition, he/she must demonstrate excellence at managing complex customer concerns and transactions. The Service Manager (LO) 1 consistently ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. The Service Manager (LO) 1 is a working manager where greater than 50% of his\her primary duties are spent in non-management responsibilities. These duties include teller and lead teller functions, individual cash handling, assisting with effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager (LO) 1 serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.
Please Note: To apply for this position, update your contact information (email and phone number) and upload your resume.
1+ years experience interacting with customers. 1+ years of banking experience. Effective January 1, 2014, persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening.
Ability to attend to the details of the job. Ability to communicate effectively in writing, such as using proper grammar and spelling and/or conveying thoughts and ideas in clear and concise manner. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies. Ability to work a schedule that includes working weekends and some holidays. Experience building working relationships with others. Experience coaching and/or mentoring others in a customer service or sales environment. Experience complying with policies and procedures. Experience in assessing situations and solving problems. Experience interacting positively with difficult or irate customers. Experience making plans and working toward achieving those plans. Experience managing one's own time and the time of others. Experience meeting or exceeding sales and/or customer service goals. Experience selling products and services. Experience using basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software. Experience working in a fast-paced environment.
6+ months teller experience. Experience meeting operational goals. Experience monitoring the performance of others. Experience supervising or managing others.
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