Systems Support Analyst 4 (Unix Application Admin) Job Listing at Wells Fargo in Sioux Falls, SD (Job ID 3839080)
Systems Support Analyst 4 (Unix Application Admin)
Within the Wells Fargo Education Financial Services Technology Group (EFSTG), the Application/Telephony team is responsible for managing the organizations production applications and telephony environments. The management includes but is not limited to performance management and tuning, capactity planning, troubleshooting, application administration, upgrades, release management and code deployment. The Application team utilizes thrid party applications such as OpenText(Imaging), Verint, SAS, SalesLogix, NDM, Avaya and VeraSmart as well as home grown applications.
In addition to manging the production application and telephony environments, the Application/Telephony team provides input and support to the EFS line of business, Development, Test and Reporting Teams.
Wells Fargo Education Financial Services (EFS) is looking for a well qualified Application Administrator.
Job responsibilities and role include, but not limited to:
Provide technical system and application support within the Educational Financial Services Technology (EFSTG) group.
Work within a small team with broad scope to plan, analyze, design, implement, maintain, and control the organization's applications including:
o Imaging (Global360/OpenText)
o Verint - Includes Work Force Management (WFM), Quality Monitoring (QM),
Desktop Process Analytics (DPA), Speech, Enterprise Reporting and Customer Feedback
o NDM file transmissions
o VeraMark Call Accounting
o SAS and
Troubleshoot network, hardware and software issues and coordinate resolution with users, vendors and internal service groups.
Participate on projects to perform migrations, upgrades, installations and/or configurations, complete project sizing; updates/writes documentation and procedures.
Utilize the ticket structure (Remedy, PAC2000) to work problem tickets, work orders and change activities.
Perform moderately complex application activities across various Windows and UNIX/Linux platforms and environments.
Assist with supporting duties for the Avaya EFS Telephony system components such as updates to user profiles and CMS reporting.
Consult with and provide guidance to users and client groups, often recommending tactical and strategic solutions.
May participate in the development of application architectures and management policies, procedures and standards.
Helps define and support back-up & recovery strategy.
Provides support to application development teams as needed.
5+ years systems support analysis experience.
3+ years experience in one or more of the following technologies: Imaging, Call Center Applications, Back Office, Telephony or NDM.
2+ years UNIX experience.
2+ years Windows Server Administration experience.
Proficient with scripting in one or more of the following: Perl, VBS, .NET, Windows Batch or UNIX shell.
Being part of the on-call rotation and provide off hours support as required.
Exhibits strong teamwork and individual drive - highly motivated, articulate and eager to learn.
Ability to lead and prioritize multiple, concurrent projects while meeting aggressive deadlines and maintaining a sharp attention to detail.
Ability to learn/adapt quickly to a rapidly changing environment - ability to manage change.
Strong analytical and problem resolution skills, strong organizational skills, and ability to analyze business problems and opportunities.
Excellent communication skills (verbal and written) and inter-personal skills (listening, conflict management, approachability, negotiations).
Preferred Location is Sioux Falls, SD
Bachelor's degree or equivalent experience in IT (Computer Science, Information Systems, etc.) or related field
Detailed Application Support knowledge and experience Installation, security, troubleshooting, performance monitoring and migration
3+ Years of experience NDM
3+ Years of experience OpenText (Global360) Imaging
3+ Years of experience Verint
3+ Years of experience Telephony
Experience with Microsoft SQL tools and abel to produce moderately complex SQL queries pulling data from multiple sources.
Knowledge of change control processes Remedy
Knowledge of the student loan industry
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